Ownership
Confirm the business owner, technical contact, accounts, vendors, data, subscriptions, devices, and recovery paths.
North Star provides software updates, security monitoring, backups, performance checks, content changes, form testing, analytics, and technical support remotely across New Brunswick and schedules physical work honestly from Prince George and Grande Prairie.
The objective is to keep the website secure, measurable, current, and owned after launch. Delivery is based on the actual work, ownership, access, risks, deadlines, and physical dependencies. The page does not imply an office or local team in every community.
Most administration, support, assessment, configuration, monitoring, planning, reporting, training, website work, and cloud work can be completed remotely. Hardware, cabling, facilities, shipping, travel, and hands-on testing are scoped separately.
Customers keep ownership of domains, tenants, code, data, analytics, cloud accounts, billing relationships, and administrative recovery. North Star receives the access required for the agreed responsibility and documents the handoff.
A useful province-wide plan also distinguishes a one-time project from ongoing responsibility. A migration, assessment, cleanup, website, or security review can establish the current state, while recurring support defines monitoring, response, maintenance, reporting, and review. That separation keeps the proposal measurable and prevents an undefined project from becoming permanent support.
Service quality is verified through owned accounts, documented configuration, tested recovery, resolved exceptions, named escalation, and clear customer handoff. Geography changes scheduling and physical coordination, but it does not change these operating requirements.
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Confirm the business owner, technical contact, accounts, vendors, data, subscriptions, devices, and recovery paths.
Verify what exists, what is supported, what is exposed, what is backed up, and which problems affect operations.
Document remote work, physical work, sequencing, dependencies, testing, rollback, communication, and evidence.
Scope can include updates, security checks, backups, uptime monitoring, performance review, content changes, form testing, analytics, and technical support. The selected care plan defines the included work.
Yes. The customer keeps ownership of the domain, website, content, analytics, and critical accounts. North Star can manage them without taking ownership away.
Often, yes. The first step is an access, platform, hosting, security, dependency, and code review so the support scope is based on the actual condition of the site.
Describe the current environment, users, business impact, location, and any physical-work constraints.
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