Website maintenance that keeps your business site secure, current, and fast.
North Star maintains business websites across Canada from published monthly care plans. We handle updates, backups, uptime, security, performance, and content requests so your website does not quietly become a liability.
A maintenance service, not an emergency repair queue.
Business websites rarely fail all at once. Plugins drift out of date, forms stop delivering, certificates expire, backups go untested, and performance declines one small change at a time. A proper website maintenance service catches that work before customers find the problem.
North Star combines website operations with cybersecurity and IT experience. We document the platform, confirm ownership and access, establish a recoverable backup, then maintain a repeatable update and testing schedule. You receive one Canadian team for technical maintenance and practical content support.
Care plans start at $149 per month. The right tier depends on the platform, update frequency, e-commerce risk, traffic, integrations, and how quickly your team expects changes to be completed. Review the published website care-plan tiers and current offer terms, or read how website care plans work before choosing.
Takeover and stabilization work are assessed before routine care begins and may require a separately approved project. Confirm platform compatibility, access, backup coverage, content allowances and response expectations in the written proposal; a starting price does not include every repair or development request.
Workstreams matched to the selected plan.
The exact scope is written before work begins. This is a service overview, not a promise that every workstream is included in every tier. Content allowances, performance monitoring, response expectations and development work depend on the selected plan and written scope.
Managed core and dependency updates.
We test CMS, theme, plugin, and framework updates against the live site’s critical paths instead of clicking update and hoping.
Hardening and incident prevention.
SSL, account hygiene, access review, malware monitoring, and security updates are maintained as an operating baseline.
Backups that can actually restore.
We monitor backup completion, retain appropriate versions, and verify the recovery path before an outage or bad deployment.
Speed and uptime monitoring.
We watch availability and investigate regressions in page weight, caching, images, scripts, and hosting configuration.
Practical website changes.
Published plans define how much content-update time is included, how requests are queued, and what becomes separately scoped development.
A clear record of work.
You receive a plain-language maintenance record covering updates, issues found, fixes completed, and recommendations requiring a decision.
How the work moves from risk to release.
Baseline audit
We inventory the platform, hosting, domain, DNS, analytics, forms, integrations, users, backup coverage, and known technical debt.
Stabilize
We identify critical updates, access problems, security gaps, broken forms and backup failures, then agree on any stabilization work and its cost before routine maintenance begins.
Maintain
Updates and checks run on a documented cadence, with staging or rollback controls appropriate to the platform and risk.
Improve
Performance, accessibility, conversion, SEO foundations, and content structure are improved through approved incremental work.
Delivered across Canada, supported from two dispatch locations.
Maintenance is delivered remotely across Canada. North Star dispatches from Prince George, BC and Grande Prairie, AB when a website project is tied to local photography, office systems, or other on-site work, but routine care does not depend on geography.
Start with our Canada-wide website design service, review live project examples, or read what a small-business website costs in Canada before requesting a scope.
Website maintenance by market.
Review the dedicated maintenance page for your market. Service remains remote-first; these pages do not represent additional North Star offices.
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Explore custom development →Website maintenance and support, clearly separated.
Maintenance keeps the site platform healthy; website support handles approved changes and troubleshooting within the written plan. General employee IT support, new features, and large repairs are separate scopes.
Routine website maintenance
Updates, backups, uptime, security, performance checks, and documented release decisions keep the site dependable.
Website support requests
Content edits, form checks, and site troubleshooting can be handled according to the selected plan allowance and response expectations.
Separate projects when needed
Takeovers, abandoned dependencies, new functionality, migrations, and material repairs are assessed and approved before work begins.
Frequently asked questions
What does a website maintenance service include?
A maintenance service typically includes platform and dependency updates, security monitoring, backups, uptime checks, performance review, form testing, and an agreed allowance for content changes. North Star documents the exact inclusions and response expectations in the selected care plan.
How much does website maintenance cost in Canada?
North Star publishes website care plans starting at $149 per month. Higher tiers cover websites with more frequent content work, e-commerce operations, heavier traffic, integrations, or faster response requirements.
Can you maintain a website built by another company?
Usually, yes. We first perform a technical takeover review covering ownership, hosting, source access, licensing, security, backups, and accumulated technical debt. If the site is maintainable, we document the onboarding work before starting a plan.
Do you provide WordPress maintenance?
Yes. WordPress maintenance can include core, theme, and plugin updates, backup oversight, security hardening, staging tests, performance work, and content support. Complex or abandoned plugin stacks may require a stabilization project first.
What is the difference between website maintenance and website support?
Maintenance is the recurring work that keeps a site updated, backed up, monitored, and secure. Website support is help with approved content changes or site issues within the selected plan. General IT support, new features, migrations, and major repairs require a separate scope when they exceed the plan.
Scope the website work before committing.
Tell us what you have, what is not working, and what the business needs next. We will respond with a practical first step and a written scope.
Discuss website maintenanceA clear scope before you commit