Managed hosting and care for your business software
Shared hosting without an agreed maintenance owner can increase operational risk. Our care plans are designed to include managed hosting, monthly plugin and core updates, backup coverage, and a review cadence defined by the selected plan.
Everything you need, none of the upsell.
Real deliverables, with the boundaries written down. So you know what you're paying for and what counts as extra.
Maintained with a defined scope.
Hosting on a managed platform can include automated backups, platform controls, and performance review for WordPress or static sites, subject to the selected environment and scope.
Core, plugins, and themes.
Updates applied on a staging copy first, tested, then pushed to production. Not applied blindly on the live site.
Alerted before your customers are.
Uptime checked every five minutes. If the site goes down, we get an alert and act before you notice.
What was done and how the site performed.
Monthly reporting can cover updates applied, observed availability, backup status, and issues found or resolved, according to the selected plan.
The order we work in.
A clear sequence so you can budget time, money, and risk against the work.
Onboard.
Site migration to managed hosting, backup configuration, and an initial update cycle are scoped and confirmed before work begins.
Baseline.
Performance, security, and plugin audit on the current site. Issues found documented and prioritised.
Monthly Cycle.
Updates applied to staging, tested, and pushed. Backup verified. Uptime report reviewed.
Report.
Monthly report delivered. Tier 1 includes small content fixes; Tier 2 and Tier 3 include monthly content updates. Exact edit time, request volume, and what counts as a project depend on the quote or agreement.
Care plan pricing, published.
Like everything else we sell, the numbers are public. Founding-rate figures shown here are conditional promotional terms. Confirm offer availability, eligibility, qualifying start date, applicable plan, and any rate-lock term in the signed written agreement.
$149/month
Hosting, SSL, backups, core updates, and small content fixes for a standard business site. Founding rate: $127/month.
$349/month
Everything in Tier 1 plus monthly content updates, performance monitoring, and priority response. Founding rate: $297/month.
$649/month
For e-commerce and high-traffic sites: everything in Tier 2 plus store support, conversion fixes, and same-day changes. Founding rate: $552/month.
Compare the buying scope before you choose.
The published prices are fixed starting points. Exact allowances, response targets, restoration details, and work outside the plan are confirmed in the written quote or agreement for your site.
| Buying detail | Tier 1 | Tier 2 | Tier 3 | Written boundary |
|---|---|---|---|---|
| Included edits | Small content fixes. | Monthly content updates. | Monthly content updates, store support, conversion fixes, and same-day changes. | Exact edit time, request volume, and what counts as a project depend on the quote or agreement. |
| Response target | Set in the written plan. | Priority response; the target is set in the written plan. | Priority response plus same-day changes; support and incident targets are set in the written plan. | “Same-day changes” describes included change handling, not a guarantee that every outage or project is resolved the same day. |
| Backups and restore | Backup inclusion and frequency are confirmed in the selected tier and written scope. | Retention, restore testing, restoration work, and recovery timing depend on the environment, available backups, access, and written scope. | ||
| Plan exclusions | Plans cover North Star-built websites and sites North Star agrees to take over. | Migration, onboarding, rebuilds, and work that requires a separate project are included only when the written scope says so. | ||
| Cancellation and ownership | You retain your domain, content, design files, and source code and can move the site later without an exit fee. | Notice period, final billing, access, backup, and handover timing are confirmed in the agreement. | ||
| Overage and extra work | No automatic hourly allowance or overage rate is added by this page. | Work beyond the included allowance is quote- or agreement-dependent and is priced in writing before that extra work begins. | ||
Your written quote or agreement controls if it differs from this summary. Review the general service terms before signing.
Care plans cover North Star-built websites and sites we agree to take over. They are priced independently from managed IT. Want a build first? See our recent work.
Get a quote on website hosting & care.
Tell us a bit about your environment and we'll come back with a scoped proposal in two business days. No obligation, no pressure.
Request a Quote Back to SoftwareFrequently asked questions
What is included in your Managed Hosting Care?
Managed Hosting Care can include monitoring, security patching, performance review and software updates, depending on the selected scope. The written plan defines coverage, response expectations and what happens when an issue requires project work; no plan guarantees uninterrupted service.
Does your hosting support Canadian data residency?
Canadian data residency is workload- and provider-dependent. North Star confirms the hosting provider, region, backups, subprocessors and contractual scope for the proposed environment; a hosting-care plan does not automatically establish that data remains in Canada or satisfy compliance.
How do you handle software updates and patches?
We schedule updates around the selected environment, test critical paths where practical and document compatibility findings. A rollback approach is used where the platform and available backups support it; restoration time and availability depend on the environment, access, backups and the issue being handled.
Can North Star migrate our existing software to the cloud?
North Star can assess a move from on-premises servers or another hosting provider. The proposal identifies the current architecture, target environment, dependencies, testing, rollback and responsibilities. Azure, AWS and private-cloud options are provider- and workload-dependent; data handling, availability and performance commitments are confirmed in the written scope.