Straightforward managed IT pricing. Scope and extras disclosed.
We list our prices because we believe in them. Founding pricing may apply to eligible agreements signed before December 1, 2026; confirm the current offer and term in writing.
We list our pricing because we stand behind it. Managed IT should cost what it costs, and you should be able to understand exactly what you are paying for before signing anything. Plans are priced per user, per month: add a user, the cost goes up by one user's rate. Headcount changes are handled under the selected agreement; confirm any right-sizing terms before signing.
Pick the security posture, not a bundle of add-ons.
Our rates are published, not quoted behind a sales call. Essentials is $89 per user per month and Professional is $129; the CIS-Aligned tier is scoped per site because compliance scope varies. Compare any outside price on a like-for-like basis: users, security tooling, support hours, onboarding, response terms and project scope. This page does not claim that its tiers are below every provider. Any founding rate and rate-lock term are confirmed in the written agreement.
Essentials
$89per user/month
A first real IT stack for smaller teams. Reliable day-to-day support without the full enterprise layer.
- Helpdesk response
- Patch management
- Endpoint protection
- Microsoft 365 security baseline
- Monthly health reporting
Professional
$129per user/month
For growing teams that handle sensitive client data or carry compliance obligations.
- Everything in Essentials
- 24/7 monitoring and alerting
- Image-based backup, verified restores
- Advanced email security
- Mandatory MFA and identity hygiene
- Quarterly vCIO planning
- Phishing simulation
CIS-Aligned
Customscoped per site
For regulated industries and multi-site operations that must demonstrate security posture to insurers, regulators, or enterprise clients.
- Everything in Professional
- 24/7 SOC and managed detection
- Dedicated technical account manager
- PIPEDA and SOC 2 readiness support
- vCISO services and board reporting
- Annual penetration testing
- Custom SLAs
Five factors decide where you land.
User count
The primary driver. More users means more devices, tickets, monitoring, and licensing. Volume pricing applies at higher user counts.
Tier
Each tier adds service depth, tool layers, and engineer time. Essentials to Professional is not a feature list, it is a different security posture and compliance-support scope.
Backup and recovery scope
The volume of data under protection and the recovery time targets you need influence the backup component of your plan.
On-site requirements
Remote-first plans are priced lower. Regular on-site visits, especially outside the Prince George and Grande Prairie dispatch markets, carry a travel component scoped and disclosed upfront.
Prepayment and volume
Annual prepayment may qualify for a discount when included in the current agreement. Small business pricing applies under a defined headcount threshold. Any founding pricing deadline and rate-lock terms are confirmed in writing before signing.
Plans cover the recurring work. Projects are quoted flat.
Recurring services
Helpdesk, monitoring, security, and compliance, under one predictable monthly rate.
Project work
Office IT builds, cabling, hardware procurement, network design, and CCTV receive a fixed-fee proposal before work begins; any separate time-and-materials scope is identified in writing.
Cost plus, disclosed
Hardware procurement is handled at cost plus a transparent margin. We do not mark up hardware without telling you.
Hourly and project rates, also published.
Smaller shops and one-off needs can use the published hourly and day rates without a recurring managed-IT plan; confirm the project scope and terms before work begins.
$95/hour
Scheduled remote or on-site work during business hours.
$143/hour
Drop-everything response when something is down and it cannot wait.
$720/day
A full engineer day for installs, moves, and on-site projects. Mileage $0.85 to $1.05/km where travel applies.
Website care plans, priced independently.
For North Star-built websites and sites we agree to take over: hosting, security updates, and content updates on one monthly plan. Displayed website-care founding rates are conditional promotional terms: confirm offer availability, eligibility, qualifying start date, applicable plan and any rate-lock term in the signed written agreement. Recent builds are in our portfolio.
$149/month
Standard business site. Founding rate: $127/month, subject to written terms.
$349/month
Monthly content updates and priority response. Founding rate: $297/month, subject to written terms.
$649/month
E-commerce and high-traffic sites. Founding rate: $552/month, subject to written terms.
Full care plan details →Want a quote for your environment?
The fastest way to an accurate number is a free assessment: we map your environment, identify your tier, and deliver a written quote. Turnaround depends on scope, access, current workload and approvals; confirm expected timing before work begins. No commitment. Call 672-983-1174 or book below.
Get a Free Assessment Contact usFrequently asked questions
What is the average cost of managed IT services in BC?
There is no single average that fits every managed IT scope. Compare users, security tooling, support hours, onboarding, response terms and project work on a like-for-like basis. North Star publishes Essentials at $89 and Professional at $129 per user per month; the CIS-Aligned tier is scoped per site. Request a current scoped quote for your environment.
Do you offer fixed fee IT support contracts?
Yes, we specialise in fixed fee managed IT services. This model provides your business with budget stability by eliminating surprise hourly billing for standard support. Our fixed fee approach encourages proactive maintenance and monitoring, as it aligns our goals with yours: keeping your systems running smoothly. This helps Canadian businesses scale with clearer, more predictable IT expenses.
How does North Star calculate monthly service fees?
Our monthly fees are calculated based on a comprehensive assessment of your current infrastructure. We look at the total number of users, the count of workstations and servers, your data backup requirements, and necessary security protocols like EDR or dark web monitoring. By auditing your environment first, we can offer a fair and accurate price that covers all essential technology management and defence needs.
Are there onboarding fees for new managed IT clients?
Most new partnerships involve an initial onboarding fee. The exact scope and fee are stated in the proposal; it can cover a deep audit, network documentation and implementation of the selected security standard. Confirm the onboarding work and acceptance criteria before signing so the monthly plan starts with a shared scope.
What is included in a typical North Star managed plan?
Published plan examples include 24/7 proactive monitoring, business-hours helpdesk support, cybersecurity management, cloud backup oversight and strategic IT advisory. Exact inclusions depend on the selected tier and agreement; patching, networking, VoIP and other project work should be confirmed in the written scope.
Want to sanity-check these numbers against the wider market? We publish the research too: how MSP pricing models work (per-user vs per-device vs block hours), what managed IT costs across Canada, and a real line-item IT budget for a 10-person company, or run your own numbers in the free IT budget calculator.
A clear scope before you commit