Managed IT Services in Prince George and BC
Flat-rate, per-user monthly support from a Prince George based team. Helpdesk, monitoring, patching, security, backup, and vCIO strategy under one roof. Local across Northern BC, plus Canada-wide remote.
North Star is a managed IT and cybersecurity provider based in Prince George, BC. We run the day-to-day technology for small and mid-sized businesses across the region, so owners and managers can stop firefighting IT and get back to the work that pays the bills. One monthly per-user fee covers the helpdesk, the monitoring, the patching, the security stack, the backups, and the strategy. No surprise project invoices every time something breaks.
Managed IT services means we take ownership of your environment instead of waiting for it to fail. That includes a staffed helpdesk for your users, remote monitoring and management (RMM) that watches every device around the clock, automated patching to keep operating systems and applications current, a security baseline built on managed cybersecurity rather than antivirus alone, verified backup and disaster recovery, and a virtual CIO who keeps your technology roadmap aligned with where the business is going. If you live in Microsoft 365, we also harden and run the tenant through our managed Microsoft 365 service and handle any Microsoft 365 migration end to end.
This is built for BC businesses from roughly 5 to 500 staff: trades and construction, forestry, professional services, non-profits, local government, and the growing operations across Prince George and Northern BC that have outgrown break-fix support. Because the work is delivered through secure remote tooling backed by on-site visits when they are needed, the same service reaches teams in Alberta, Yukon, and Canada-wide remote workforces without changing what you get. You deal with Canadian technicians who know your stack, not an offshore queue.
Every Managed IT services workload, covered.
Pick the workstream you need help with. Each one is run by senior engineers with documented runbooks.
Tickets that actually get closed.
Phone, email, portal, or chat. Real people on the other end with the access and authority to fix things instead of escalating in circles. SLA-backed response times and clear monthly reporting.
Learn more →Detection and response, not just antivirus.
Modern attacks bypass antivirus on day one. We run EDR, log analysis, and active threat hunting against your endpoints, identities, and email. When something hits, we contain it before it spreads.
Learn more →Backups that actually restore.
Most backup setups fail at restore time. We use image-based backups with verified recovery tests, immutable storage, and clear recovery time objectives so you know what you're getting before something goes wrong.
Learn more →M365 set up like you actually own it.
Out of the box, Microsoft 365 is wide open. We harden the tenant, lock down identity, deploy device management to every device, and govern Teams and SharePoint before they sprawl. Then we manage it month over month.
Learn more →Networks that don't get rebuilt every 18 months.
Designed properly, segmented properly, monitored continuously. We standardize on enterprise network gear for SMB and enterprise firewall for mid-market and regulated industries. Both come with config-as-code so handoffs don't break.
Learn more →Compliance that doesn't expire annually.
Most BC businesses do compliance once during an audit and then forget about it for a year. We treat it as a continuous program: policies, evidence, training, and quarterly review baked into the managed service.
Learn more →Strategy without the six-figure hire.
Most growing businesses need IT thinking from someone senior, but they don't need a $200K CIO yet. vCIO gives you that strategic layer on a quarterly cadence: roadmap, budget, vendor management, board reporting.
Learn more →Per user, per month. No surprise invoices.
Three tiers, transparent feature list. Founding prices lock in for clients signing before September 1, 2026 and hold for the life of the agreement. Discounts stack: 10% off for small business under 10 users, plus volume tiers for 50+ users and 5% off for annual prepay. All prices CAD. GST 5% applies, PST 7% on hardware only.
Essentials
$109 / user / month $129 founding
For 1-10 user teams getting their first real IT stack.
- Helpdesk with same-business-day response
- Patch management and OS hardening
- Endpoint protection and EDR baseline
- Microsoft 365 tenant security baseline
- Monthly health report and ticket summary
- Asset inventory and license tracking
Professional
$152 / user / month $179 founding
For 10-50 user teams that need security depth and a real strategy.
- Everything in Essentials
- 24/7 monitoring and alerting
- Image-based backup with verified recovery
- Advanced email security (enterprise email security)
- Mandatory MFA + identity hygiene reviews
- Quarterly vCIO planning session
- Phishing simulation and awareness training
CIS-Aligned
$195 / user / month $229 founding
For 50+ users, regulated industries, or multi-site operations.
- Everything in Professional
- 24/7 SOC + managed detection and response
- Dedicated technical account manager
- Compliance program: PIPEDA, SOC 2, cyber insurance ready
- vCISO + quarterly board reporting
- Annual penetration test + remediation roadmap
- Custom SLAs and named escalation paths
Want a real conversation about your IT?
Book a 30-minute scoping call. We'll look at what you have, what's hurting, and what's worth changing. No quote-or-die pressure.
Get a Free Assessment Contact usManaged services across BC, Alberta, and Yukon.
Pick your city for local pricing, response windows, and recent project notes.
Frequently asked questions
Do you provide managed IT services in Prince George?
Yes. North Star is based in Prince George, BC, and Prince George and Northern BC are our home market. We deliver the full managed service locally, remote helpdesk and monitoring backed by on-site visits when hands-on work is needed. The same service extends across the rest of British Columbia and, through secure remote tooling, to Alberta, Yukon, and Canada-wide remote teams.
What is included in your managed IT services?
One monthly per-user fee covers the helpdesk, remote monitoring and management (RMM), automated patching, an endpoint security baseline, verified backup and disaster recovery, Microsoft 365 tenant management, and quarterly virtual CIO planning. The exact mix depends on the tier you choose. See the plan comparison above for what each tier includes.
How fast do you respond to support requests?
Our plans include same-business-day helpdesk response, with faster targets for higher tiers and for high-priority issues. We agree specific response and resolution targets with you up front, sized to your plan and how critical the affected system is, and we put them in writing. Every plan includes monthly reporting so you can see response and resolution times rather than take them on faith.
What does onboarding a new client look like?
Onboarding starts with a free assessment of your current environment, followed by documentation of every device, user, and critical system. We then apply our security and monitoring baseline, set up the helpdesk and escalation paths, and confirm backups are running and restorable. Most small and mid-sized environments are fully onboarded within a few weeks, though the exact timeline depends on the size and complexity of your environment and we confirm it with you after the assessment. You get a single point of contact throughout.
Do we have to switch all our IT to you at once?
No. Many BC businesses start with a single workstream such as helpdesk, backup, or security, then expand as trust builds. If you have internal IT staff, our co-managed IT option augments your team instead of replacing it. We scope the engagement around what is hurting most first.