Terms of Service
Last updated: April 26, 2026
1. About these Terms
These Terms of Service govern your use of the website at northstarit.ca and any services provided by North Star ("we", "us", "our"), a business operated in Prince George, British Columbia, Canada.
By accessing this website or engaging our services, you agree to these terms. If you do not agree, please do not use this site or our services.
2. Use of This Website
You may use this website for lawful purposes only. You agree not to:
- Use the site in any way that violates applicable local, provincial, or federal laws
- Transmit unsolicited commercial messages (spam) through any contact form
- Attempt to gain unauthorised access to any part of the site or its related systems
- Reproduce or distribute site content without written permission
3. Services
North Star provides IT services, branding, website creation, business setup, and related services to clients across Canada. The scope, pricing, and terms of any specific engagement are set out in a separate agreement or statement of work agreed to between North Star and the client.
Nothing on this website constitutes a binding offer of services. We reserve the right to decline any engagement at our discretion.
4. Intellectual Property
All content on this website, including text, images, logos, and design, is owned by or licensed to North Star. You may not copy, reproduce, or distribute it without prior written consent.
Work created for clients under a paid engagement becomes the property of the client upon receipt of full payment, unless a separate agreement specifies otherwise.
5. Disclaimer of Warranties
This website and its content are provided "as is" without warranty of any kind. We make no representations about the accuracy, completeness, or suitability of the information on this site for any particular purpose.
6. Limitation of Liability
To the extent permitted by law, North Star is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our services. Our total liability in connection with any claim shall not exceed the amount paid by you for the relevant service in the 12 months preceding the claim.
7. Links to Other Websites
This site may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of those sites. Links do not constitute endorsement.
8. Privacy
Your use of this site is also governed by our Privacy Policy, which is incorporated into these terms by reference.
9. Changes to These Terms
We may update these terms at any time. The "last updated" date at the top of this page reflects when the most recent changes were made. Continued use of this site after changes constitutes acceptance of the revised terms.
10. Governing Law
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.
11. Contact
Questions about these terms? Contact us:
- Email: keegan@northstarit.ca
- Phone: 672-983-1174
- Location: Prince George, BC, Canada
Frequently asked questions
What services are covered under the North Star Canada terms?
Our terms describe the general relationship for website visitors and clients. The services available to a client, their scope, pricing, response terms, and responsibilities are set out in the applicable agreement or statement of work. The website does not promise maximum uptime or a particular helpdesk coverage level.
Are there specific legal requirements for clients in Alberta or Yukon?
North Star aims to comply with applicable laws and regulations, but this website is not legal advice and no page can guarantee compliance. The client and North Star should confirm requirements, responsibilities, data locations, and controls for each engagement in the applicable agreement, with legal advice obtained where needed.
How does North Star manage liability for data loss?
North Star may scope backup and disaster recovery, endpoint, email, monitoring, and awareness work where included in an agreement. These controls reduce risk but cannot prevent all data loss or security incidents. Liability, exclusions, recovery expectations, and responsibilities are governed by the applicable agreement.
What is the process for modifying this IT service agreement?
Changes to an agreement are handled according to that agreement. Website updates are described by the last-updated date, but continued site use does not by itself amend a signed client agreement.