Why North Star
The IT company that calls Prince George home, and knows what that means.
We don't sell templates. We build technology, branding, and operations around the way you actually work, designed for growth, proven in demanding environments, supported long after launch.
North Star was built in Prince George, BC, not imported from a big-city head office. We understand what it means to run a business in Northern BC: spotty connectivity in remote sites, vendors who have never heard of your region, and support teams that disappear when a problem gets complicated. That experience shaped how we work, what we build, and who we hire.
We are a full-stack managed IT provider. That means helpdesk, cybersecurity, cloud, compliance, and project work, handled by the same team, under one roof, billed on a predictable monthly schedule. No handoffs to subcontractors you have never met. No finger-pointing when something breaks across two services.
The same team, not a ticket number.
National MSPs sell a standardised stack and assign you a ticket number. We learn how your business operates before we touch a single configuration.
Discovery before configuration
Our onboarding process starts with a genuine discovery phase, users, devices, software, workflows, and the things that have been annoying you for years. The output is a documented environment baseline you own, regardless of what happens next.
Founder-led and Canadian-staffed
Everyone who answers your helpdesk ticket or joins your quarterly review is based in Canada. We bill in CAD, store data in Canada, and operate under Canadian privacy law.
We don't oversell
If a client asks for something they don't need, we say so. If a cheaper tool does the same job as an expensive one, we recommend it. Transparency is not a marketing word for us, it shows up in monthly reports, itemised proposals, and phone calls where we tell you something you don't want to hear.
Documentation you can actually use
Every runbook, network diagram, and vendor contract belongs to the client. If you ever leave, you leave informed.
Teams of 5 to 200 users, and the places they operate.
5 to 200 users
We focus on organisations between 5 and 200 users across Northern BC, BC, Alberta, and Yukon. Our strongest sectors include construction, forestry, professional services, healthcare, non-profit, and resource industries, the kinds of businesses that can't afford downtime and can't always wait three days for an on-site technician.
Field offices and cross-border teams
If you have field offices, remote sites, or teams working across provincial borders, you already know how complicated IT can get. That complexity is where we are most useful.
Dispatch across BC, Alberta, and Yukon
Our field engineers dispatch across BC, Alberta, and Yukon. For clients outside our on-site radius, remote-first support covers the day-to-day, and we schedule site visits for project work. We have supported remote camps, mine sites, field offices, and multi-location franchises from the same Prince George base.
Ready to see if we're the right fit? Call us at 672-983-1174 or book a free IT assessment, no obligation, no sales drip, just a real conversation with an engineer.
Let's build something.
We'd love to hear what you're working on.
Frequently asked questions
- Where is North Star based?
- We are based in Prince George, British Columbia, and serve clients across BC, Alberta, and Yukon.
- What size businesses do you support?
- We focus on 5 to 200 user organizations across professional services, construction, healthcare, nonprofit, and resource sectors.
- Are you a true MSP?
- Yes. We run a 24/7 helpdesk, RMM, EDR, M365 management, and backup operations under master service agreements with most clients.