For Prince George and the wider northern BC, North Star offers managed IT services designed for British Columbia SMBs. That means proactive monitoring, a responsive helpdesk, patch management, endpoint security, and a named team that knows your environment, and an end to reactive break-fix support that only shows up after something has already gone down.
Why Prince George businesses choose North Star
We are headquartered in Prince George, BC, and serve Prince George the way modern IT is delivered everywhere: remote-first, so most issues are resolved in minutes rather than after a site visit, with on-site dispatch arranged when hardware genuinely needs hands on it. Beyond Prince George itself, we work with organisations across northern BC, Quesnel, Mackenzie, and Vanderhoof included.
What's included
- Patch and update management so nothing drifts out of date
- Endpoint protection (EDR), MFA, and security baselines included
- A documented environment so support never depends on one person's memory
- 24/7 monitoring and alerting on servers, endpoints, and network gear
- Unlimited remote helpdesk with clear response targets
Built for British Columbia businesses
Because your data stays in Canada, we help you meet BC PIPA and PIPEDA obligations rather than working around them. You get enterprise-grade managed IT services scaled and priced for a small or mid-sized Prince George team, not a watered-down version and not an enterprise contract you cannot justify.
Local sectors, real workloads
Prince George is the service and supply hub for northern BC, and the businesses we support reflect that. We run the day-to-day IT for organizations across the city's core sectors:
- Forestry & wood products: sawmills, pulp operations, and forestry contractors that need reliable connectivity between mill-site OT networks and head office, plus hardened backups for production scheduling systems.
- Construction & heavy civil: general contractors and trades running estimating, project-management, and accounting software, with field crews who need secure mobile access from job sites along Highway 16 and 97.
- Mining & resource services: exploration, drilling, and resource-sector suppliers with remote-camp connectivity, ruggedized endpoints, and strict data-retention needs.
- Transportation & logistics: trucking, warehousing, and distribution firms that depend on dispatch, ELD, and inventory systems staying online around the clock.
- Professional services: law firms, accountants, engineering firms, and consultancies in the downtown and College Heights corridors that handle sensitive client data under PIPA/PIPEDA.
- Non-profits & public-sector-adjacent: charities, First Nations organizations, and community agencies that need enterprise security on a tight budget.
What "local" actually means here
Prince George is our home base, so support is genuinely local rather than a remote queue with a Prince George phone number. Most issues are remote-resolved within minutes during business hours, and we dispatch on-site for hardware-down events the same business day across the Bowl, the Hart, College Heights, and the BCR industrial site. We schedule regular on-site visits for managed clients in the surrounding region: Quesnel, Vanderhoof, Mackenzie, and Fort St. James, with travel handled out of Prince George. After-hours and weekend coverage is available for clients on plans that include it, with a documented escalation path so a server or network outage at 2 a.m. reaches an on-call technician, not a voicemail box.
Founder-led, and the founder lives here
North Star was built in Prince George by Keegan Martin, and it still runs from here. When you call 672-983-1174 you reach an engineer, not a call queue in another time zone. The person who scopes your environment is the person accountable for it afterward, and the documentation we build for you, runbooks, network diagrams, and vendor contracts, belongs to you regardless of what happens next. That is company policy, in writing, on every engagement.
We focus on organisations between 5 and 200 users. Our strongest local sectors are forestry and wood products, construction, resource services, and professional services, and we do project and hourly work at published rates for teams that are not ready for a managed plan. You can read more about how the company works, our onboarding process, and exactly what we charge.
Common questions about IT support in Prince George.
Do you actually have a team in Prince George?
Yes. Prince George is our headquarters, not a service area on a map. The company is founder-led from here, and on-site dispatch, scheduling, and escalation all run out of the city.
How fast can you get on-site in Prince George?
Same business day for hardware-down events across the Bowl, the Hart, College Heights, and the BCR industrial site. Most issues never need a visit: they are resolved remotely within minutes during business hours.
What do managed IT services cost in Prince George?
Managed IT in BC typically runs $100 to $250 per user per month depending on tier. We publish our pricing structure openly, and founding rates are available to clients who sign before December 1, 2026. See the pricing page for the full breakdown.
Can you support our sites outside Prince George?
Yes. We schedule regular on-site visits for managed clients in Quesnel, Vanderhoof, Mackenzie, and Fort St. James, and we support the rest of BC, Alberta, and Yukon remote-first with travel scoped honestly when hands are needed.
Can you take over from our current IT provider?
Yes, and it is a routine transition, not a leap. We start with an environment assessment, document what you have, and take over management of existing tools before recommending changes. You keep continuous coverage through the switch.
Do you work with small teams?
Our managed plans fit organisations from about 5 users up to 200. Smaller shops and one-off needs are covered by hourly and project work at published rates: $95 per hour standard, $143 emergency, $720 day rate.
Which industries do you support locally?
Forestry and wood products, construction and heavy civil, mining and resource services, transportation, professional services, and non-profits. Those are the sectors that anchor Prince George, and they are the environments we know best.
Is your helpdesk really 24/7?
Monitoring and alerting run 24/7 on every managed plan. After-hours and weekend helpdesk coverage is part of plans that include it, with a documented escalation path so an outage at 2 a.m. reaches an on-call technician.
Where is our data stored?
In Canada wherever the vendor supports it. We build environments to meet BC PIPA and PIPEDA obligations, bill in Canadian dollars, and put data residency in writing as part of onboarding.
Do you do one-off IT projects in Prince George?
Yes. Cabling, network builds, office moves, server migrations, and CCTV are quoted as fixed-fee projects with a written proposal before work begins. No time-and-materials surprises.
Nearby communities we serve
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North Star designs, builds, hosts, and maintains business websites for clients across Canada, delivered remotely with published monthly care plans.
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