Headquartered in Prince George. Supporting businesses across Western Canada.
Headquartered in Prince George, BC. We dispatch field service across the north and run remote work for the rest of Canada. No mileage surprises.
North Star runs its operations from Prince George, BC, a deliberate choice that reflects where most of our clients operate and where we are most useful. Our field engineers dispatch across Northern BC, Alberta, and Yukon for on-site work. Remote-first support covers the rest of Canada on a same-business-day basis.
We serve over 65 cities. No mileage surprises. No extra fees because your office is north of a certain latitude.
For clients in and around Prince George, same-day on-site response is available for urgent issues. For clients in other cities, we operate on a remote-first model, resolving the majority of issues without a site visit, and schedule on-site work for projects, installs, and complex troubleshooting.
This model works because our remote tools give us real visibility into your environment. When an on-site visit is genuinely needed, we say so and book it. We do not pad service calls.
Prince George, BC, Home base. Same-day on-site for local clients. Serving College Heights, Hart Highway, Salmon Valley, and the broader region. See our Prince George IT services →
Northern BC, Dawson Creek, Fort St. John, Smithers, Terrace, Prince Rupert, Houston, Burns Lake, Vanderhoof, and communities along Highway 16 and the Alaska Highway corridor.
Yukon, Whitehorse and across the territory. Remote-first with scheduled travel for project work.
Northern Alberta, Grande Prairie, Fort McMurray, Edmonton, Cold Lake, Peace River, and the oilfield services corridor.
Southern BC, Kelowna, the Okanagan, Lower Mainland (Vancouver, Burnaby, Surrey, Richmond, Coquitlam), and Vancouver Island. Remote-first with scheduled on-site visits.
Calgary, Greater Calgary and surrounding region. Remote-first with project dispatch.
Browse coverage by province
We publish detailed service pages for the communities where we see the most demand, each covering the services local businesses ask for most. Start with your province hub for an overview, then drill into your city.
Managed IT services in British Columbia →
Prince George, the Lower Mainland, the Okanagan, Vancouver Island, and Northern BC.
Managed IT services in Alberta →
Calgary, Edmonton, Red Deer, Grande Prairie, and the central and southern corridors.
British Columbia city pages
Prince George, Nanaimo, Courtenay, Campbell River, Whistler, Chilliwack, Surrey, Vancouver, Burnaby, Langley, Richmond, Kamloops, Kelowna, Victoria, Coquitlam, Smithers, Williams Lake, Abbotsford, Quesnel, Fort St John, Fernie.
Alberta city pages
Calgary, Red Deer, Grande Prairie, Edmonton, Airdrie, Okotoks, Medicine Hat, Lacombe, Drayton Valley.
Every location we serve receives the same service stack:
On-site services, cabling, hardware installs, CCTV, access control, and office IT builds, are available in all cities on a scheduled basis. Contact us with your location and project details and we will provide a clear travel and logistics estimate upfront.
All our engineers are based in Canada. Your data stays in Canada. We bill in Canadian dollars with no surprise currency conversions. For businesses operating under Canadian privacy law, that matters.
Find your city in the full coverage map below, or call 672-983-1174 to confirm on-site availability in your region.
Want a real conversation about your IT?
Book a 30-minute scoping call. We'll look at what you have, what's hurting, and what's worth changing. No quote-or-die pressure.
Get a Free Assessment Contact usFrequently asked questions
How does North Star Canada manage multi-site IT support?
We centralise your technology management through a single point of contact while providing regional hands-on support. Our team uses advanced monitoring tools to oversee your entire infrastructure, ensuring consistent performance from Vancouver to Whitehorse. By standardising your hardware and software across all locations, we reduce complexity, lower costs, and provide your staff with a familiar, reliable experience regardless of which branch they are working from.
Can you provide IT services for northern BC and rural Alberta?
Yes, North Star specialises in serving northern and remote communities that other providers often overlook. With our primary hub in Prince George, we are uniquely positioned to support businesses in Terrace, Fort St John, and Grande Prairie. We combine remote monitoring with strategic on-site visits to ensure your rural operations receive the same high-quality security and connectivity as your urban offices.
Does your multi-site IT support include 24/7 helpdesk services?
Absolutely. We provide 24/7 helpdesk support to ensure your team is never left without assistance, regardless of their time zone or work schedule. Whether a user in Calgary has a login issue at midnight or a branch in Victoria needs urgent troubleshooting on a weekend, our Canadian-based technical team is ready to help. This round-the-clock availability is a core part of our commitment to keeping your business operational.
How do you ensure cybersecurity across multiple business locations?
We implement a uniform security posture across your entire organisation. This includes deploying Managed Endpoint Detection and Response (EDR) to every device, enforcing multi-factor authentication, and conducting regular security awareness training. By centralising your defence strategy, North Star Canada ensures that a security gap in one remote branch does not become a vulnerability for your entire corporate network.