Managed IT Services in Gibsons, BC

Marinas, charter operators, water taxis, and marine repair shops run on systems that have to work at the edge of the water: point of sale at the fuel dock, Wi-Fi that actually reaches the floats and outbuildings, reservation and moorage software, and phones that ring reliably whether the office is staffed or not. North Star designs networks for long outdoor runs and damp environments, deploys cloud phone systems with routing that follows your staff, and keeps every device patched, monitored, and backed up. When a terminal at the counter fails in the middle of a summer Saturday, remote diagnosis starts right away instead of waiting for someone to catch the next ferry. See managed IT services →

Gibsons has built a reputation for small-batch production: breweries, food and beverage producers, woodworkers, and small fabrication shops that sell locally, ship provincially, and increasingly sell online. These businesses juggle inventory systems, ecommerce platforms, point of sale, label and invoice printing, and a handful of production computers that cannot afford downtime during a run. North Star ties that stack together: we standardize and manage the devices, keep the ecommerce and accounting integrations healthy, protect the environment with endpoint security and multi-factor authentication, and back up the data your recipes, orders, and books live in. You get one accountable provider instead of a shelf of half-remembered logins.

Restaurants, pubs, inns, galleries, and tour operators in Gibsons live on a seasonal curve: quiet shoulder months, then a summer surge of visitors arriving off the ferry. Your technology has to scale the same way. North Star sets up guest Wi-Fi that is properly separated from your business network, keeps point of sale dependable through the rush, manages booking and reservation platforms, and handles the constant onboarding and offboarding that comes with seasonal staff. Accounts are created before a new hire's first shift and disabled the day they leave, which is one of the simplest and most neglected security controls in hospitality. Per-user pricing means your IT costs can flex with your actual headcount rather than your busiest month.

A large share of working Gibsons commutes to Vancouver or works for Lower Mainland employers from a home office, and the town is full of one-person consultancies, designers, bookkeepers, and other professionals whose entire business lives on a laptop and a Microsoft 365 tenant. North Star gives that kind of business real infrastructure: managed Microsoft 365 with sensible security defaults, protected identities with multi-factor authentication, encrypted and monitored devices, and tested backups. If your livelihood depends on being reachable and credible from the Coast, your setup should be more deliberate than a consumer laptop and a good intention. We make it so, and we answer the phone when something breaks before a client call.

• Unlimited remote helpdesk for every user on the plan
• 24/7 monitoring with automated patching and device management
• Endpoint detection and response, MFA, and email security on every device
• Managed Microsoft 365, backups, and disaster recovery planning
• Network, Wi-Fi, and cloud phone system management
• Scheduled on-site dispatch for cabling, installs, and hardware work

North Star publishes its rates, which is still unusual in this industry. Managed plans are priced per user per month, with your exact rate scoped in a free assessment based on your security and compliance needs. For project and one-off work, standard scheduled support is $95 per hour, emergency response is $143 per hour, and a full engineer day is $720 per day, with mileage billed at $0.85 to $1.05 per km where travel applies. Because support is remote-first, most of what you pay for never involves travel at all. See full pricing →

North Star supports businesses throughout Gibsons, from the Landing to Upper Gibsons, and in the neighbouring communities of Langdale, Granthams Landing, Hopkins Landing, and Roberts Creek. Up Highway 101, we serve Sechelt and the rest of the lower Coast, and Powell River beyond the second ferry. Day-to-day support is remote, so distance from our Prince George headquarters changes nothing about response for the issues that make up most of a support relationship. For hardware installs, cabling, and network builds, we schedule dispatch in advance and are upfront about travel, because honest scheduling beats an optimistic promise that dies in a ferry lineup.