IT Company & IT Services in Vancouver, BC
Vancouver businesses want a phone system that works from the downtown office, the home desk, and the job site without a tangle of hardware. North Star designs, ports, and manages business VoIP for Metro Vancouver companies, paired with the managed IT and cybersecurity that keep the whole stack running - one provider, no gaps.
The standout demand we see from metro Vancouver is business VoIP: companies replacing aging desk phones and clunky telecom contracts with cloud phone systems that follow staff anywhere. We design, port, and manage those systems end to end, and because we also run your IT and security, the phones, the network they ride on, and the devices that connect to them are all handled by one team. Managed IT services in Vancouver work best when they are not siloed from your communications infrastructure.
Business VoIP phone systems for Vancouver teams
Hybrid and distributed teams have made the old on-prem phone system a liability.
We move Vancouver businesses to cloud-based VoIP: softphones and desk handsets, number porting, auto-attendants, call routing, voicemail-to-email, and the same extension whether someone is downtown, working from East Van, or on a North Shore job site.
Hosted phone service Vancouver businesses can count on
We manage the VoIP platform and network quality of service end to end, so calls stay clean even as headcount grows. Number porting from legacy carriers is handled without service gaps. See managed services →
Managed IT services Vancouver companies use to scale
A growing Vancouver firm needs IT infrastructure that keeps pace, not a break-fix vendor.
North Star runs your IT on a flat monthly plan: unlimited remote helpdesk, proactive monitoring, patching, Microsoft 365 and server management, and procurement. As you expand across the Lower Mainland, the managed relationship scales with you. Our IT support company Vancouver clients rely on provides a named team that already knows your environment when something needs attention. See managed IT services in Vancouver →
Cybersecurity services for Vancouver and Lower Mainland businesses
Metro Vancouver firms face constant phishing, business email compromise, and account-takeover attempts. A VoIP and cloud-first setup needs to be secured properly - the phone system, the Microsoft 365 tenant, and the endpoints all represent attack surface. North Star layers in EDR, multi-factor authentication, firewall management, and email security, backed by assessments that confirm where you actually stand. Explore cybersecurity →
Managed cloud services and Microsoft 365 for Vancouver businesses
Vancouver professional services, tech firms, and creative agencies run heavily on Microsoft 365 and cloud infrastructure. North Star manages your 365 tenant - Teams, SharePoint, Exchange, conditional access, and backup - along with Azure or hybrid environments. We handle cloud migrations when you are ready to retire on-premise hardware, and ongoing cloud management so licences are right-sized and security settings stay current. See Microsoft 365 management →
Network support and VoIP-ready infrastructure for Vancouver offices
VoIP call quality lives or dies on the underlying network. North Star designs and manages the business-grade network that cloud phones need: QoS-configured switching, business Wi-Fi coverage, VLAN segmentation, and firewall management. For Vancouver offices in heritage buildings or multi-floor layouts, we plan structured cabling and Wi-Fi surveys before deployment so there are no dead zones and no dropped calls. See managed services →
What we run for Vancouver businesses
- Cloud VoIP phone systems with porting, auto-attendants, and call routing
- Network QoS tuning and firewall management so calls stay clean
- Unlimited remote helpdesk with clear response targets
- Proactive monitoring across endpoints, servers, and network
- EDR, MFA, firewall, and email security
- Microsoft 365 management including backups and conditional access
- Cloud migration planning and ongoing cloud management
- On-site dispatch across Metro Vancouver and the North Shore
Metro Vancouver only - not Vancouver Island
This page covers metro Vancouver and the Lower Mainland: downtown Vancouver, the West End, Kitsilano, Mount Pleasant, East Vancouver, the North Shore (North Vancouver and West Vancouver), Burnaby, Richmond, and the surrounding municipalities. If your business is on Vancouver Island, our Nanaimo, Courtenay, and Campbell River teams are the right fit - not this page. For the Lower Mainland, support is remote-first for speed, with on-site dispatch when hardware, cabling, or network surveys need hands on them.
Common questions about IT services in Vancouver.
Do you set up business VoIP phone systems in Vancouver?
Yes. We design, port, and manage cloud VoIP for Vancouver and Metro Vancouver businesses: desk phones and softphones, auto-attendants, call routing, and voicemail-to-email, with the same extension whether staff are downtown, at home, or on a job site. We manage the platform and network quality ongoing.
Can you manage the phones and the IT together in Vancouver?
Yes. Running your VoIP, network, devices, and security through one North Star team means call quality, the network it depends on, and the endpoints connecting to it are all coordinated - no vendor finger-pointing when something needs urgent attention.
Is this page for Vancouver Island too?
No. This page covers metro Vancouver and the Lower Mainland only. For Vancouver Island businesses, our Nanaimo, Courtenay, and Campbell River pages are the right fit.
Do you provide managed cybersecurity services for Vancouver companies?
Yes. We secure Vancouver businesses with EDR, multi-factor authentication, firewall and email security, and regular assessments, all aligned to BC PIPA and PIPEDA with data kept in Canada.
Can you handle cloud migration services for a Vancouver business?
Yes. We plan and execute Microsoft 365 and Azure migrations, covering data transfer, user cutover, and license right-sizing. After migration we manage the tenant ongoing - including Teams, SharePoint, conditional access, and backups.
What is hosted phone service and why do Vancouver businesses use it?
Hosted phone service means your business phone system runs in the cloud rather than on hardware in a server room. Calls follow staff anywhere on any device, and the system is managed, updated, and monitored by North Star. Vancouver companies use it to cut telecom costs, support hybrid work, and eliminate on-prem PBX maintenance.
Nearby communities we serve
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