Managed IT Services in Vancouver, BC

A useful Vancouver managed IT proposal should make four boundaries easy to verify: which users and systems are covered, how helpdesk priorities and response targets work, which security controls are included, and how physical work is handled. North Star uses those boundaries to shape a scoped plan for teams working across offices, facilities and remote locations. The written proposal records responsibilities, access, response targets, review cadence and pricing assumptions so your team can compare options without relying on vague promises. Use the Canadian managed IT provider checklist when reviewing a proposal.

• Covered environment: list the users, endpoints, servers, network equipment, cloud services and vendors included in the plan.
• Response rules: record business-hours helpdesk coverage, severity definitions, after-hours escalation and target response times.
• Security responsibility: identify whether EDR, MFA, patching, monitoring, backup and recovery evidence are included, optional or customer-owned.
• Physical work: confirm site access, travel, appointment timing and technician availability separately from remote support.

• Monitoring and alerting on covered servers, endpoints, and network gear within the selected service scope
• Automated patch and update management so nothing drifts out of date
• Remote helpdesk within the selected service scope, with clear, documented response targets
• Endpoint protection (EDR), MFA and security baselines where included in the selected plan
• Microsoft 365 tenant management, with backup and conditional access scoped to the selected plan
• A fully documented environment so support never depends on one person's memory
• Vendor, licence and hardware coordination when included in the agreed responsibility
• Quarterly reviews and a technology roadmap aligned to your goals

Our rates are published rather than hidden behind a discovery call. Essentials is $89 per user per month and covers helpdesk, patch management, endpoint protection, a Microsoft 365 security baseline and monthly health reporting. Professional is $129 per user per month and the published plan lists continuous monitoring, verified image-based backup, advanced email security, mandatory MFA and quarterly vCIO planning; confirm the monitoring window, covered systems and safeguards in the proposal. A third CIS-Aligned tier exists for regulated and multi-site operations and is scoped per site because compliance scope genuinely varies. Project and out-of-scope work is billed at $95 per hour for scheduled support and $143 per hour for emergency response, with a full day on site at $720 and mileage between $0.85 and $1.05 per kilometre. Use the published pricing as a comparison starting point, then confirm the current inclusions and responsibilities in writing. See full managed IT pricing →

Plenty of Vancouver companies have an internal IT person carrying the helpdesk queue, security backlog, Microsoft 365 tenant and vendor calls. Co-managed IT can keep that institutional knowledge while adding selected monitoring, patching, documentation or escalation responsibilities. The systems, access, ownership and any after-hours coverage are confirmed in the agreed scope. It can suit a firm that wants defined support without transferring every technology responsibility.

Data residency depends on the vendors and services in scope. Privacy obligations require a review of contracts, safeguards and operating practices. Vancouver businesses can scope managed monitoring and security controls around their users, systems, risks and operating requirements. If a client or insurer asks whether MFA, patching or other controls are in place, confirm the applicable evidence and responsibilities before relying on a plan.