Managed IT Services in Olds, AB

Our managed service for Olds covers unlimited remote helpdesk, proactive monitoring and alerting, automated patching, Microsoft 365 administration, backup management, and hardware procurement at disclosed cost plus. We document your environment at onboarding, so when someone calls about a frozen workstation or a suspicious email, the technician already knows your setup. Plans are priced per user per month and sized honestly for teams of two to thirty, not scaled-down enterprise contracts. See what managed IT includes →

Olds College of Agriculture and Technology has built a national reputation for applied research in smart agriculture, from autonomous field equipment to sensor networks and data-driven agronomy. To be clear, North Star has no partnership or affiliation with the college. We mention it because it changes what the local economy expects from technology. Agricultural service businesses across Mountain View County, including equipment and parts dealers, crop input retailers, seed and feed suppliers, custom applicators, and veterinary and agronomy practices, increasingly run field data platforms, telematics portals, and precision agriculture software alongside ordinary email, files, and accounting.

That mix creates a specific support problem. The vendor of your agronomy platform will not troubleshoot your network, and a generalist computer shop will not understand why a sensor dashboard matters during seeding. We sit in the middle: we manage the workstations, identity, connectivity, and backups that all of those tools depend on, and we coordinate with your software vendors when something breaks between their cloud and your office.

Olds is one of the few communities in Canada that built its own fibre optic network. O-NET grew out of a local community initiative and delivers fibre connectivity to premises in town, which means an Olds office can get symmetrical speeds that many larger centres still envy. For IT strategy, that is not trivia. It is the difference between cloud services that feel sluggish and cloud services that feel local. On a fibre connection, Microsoft 365, hosted phone systems, cloud backup, and remote support sessions all run at full speed, so there is very little reason to keep aging servers humming in a back room. We design around that: cloud-first file storage and email, properly configured Teams and SharePoint, offsite backup with tested restores, and licensing kept tidy so you pay for what you actually use.

Phishing and ransomware crews do not skip small towns, and a business that moves money, payroll, or customer data is a target regardless of postal code. Every managed device we support gets endpoint detection and response, multi-factor authentication, email security filtering, and a hardened configuration baseline. Onboarding starts with a security assessment that flags the highest-risk gaps first, so protection improves from week one instead of after a year-long project. For operations handling supplier payments or field data contracts, we can layer on backup and disaster recovery planning that gets tested, not just installed.

We publish our rates because guessing games waste everyone's time. Hourly work runs $95 per hour for standard scheduled support and $143 per hour for emergency response when something is down. Full-day on-site projects, such as office moves and network builds, are $720 per day, with mileage billed at $0.85 to $1.05 per kilometre where travel applies. Managed plans are flat monthly amounts priced per user per month, with the current tiers listed openly on our pricing page. Projects are quoted as fixed fees before work begins, and hardware is procured at cost plus a disclosed margin. See the full pricing page →

• Unlimited remote helpdesk during business hours
• Proactive monitoring, alerting, and automated patching
• Microsoft 365 setup, migration, and ongoing administration
• EDR, MFA, email filtering, and hardened baselines on every device
• Security assessment at onboarding with prioritised fixes
• Backup management with tested restores
• Hardware and software procurement at disclosed cost plus
• Scheduled on-site dispatch for cabling, installs, and network work

We support businesses in Olds itself, from the Uptowne main street district to the highway commercial and industrial areas, and across Mountain View County communities including Didsbury, Sundre, and Carstairs. Along the QE II corridor we also serve Innisfail just to the north, Red Deer as the nearest major centre, and Airdrie toward Calgary. Remote-first delivery keeps response consistent across the whole corridor, and scheduled dispatch handles the hands-on work. Browse the rest of our Alberta coverage for neighbouring communities.