IT services across northern BC
Managed IT, helpdesk, cybersecurity, cloud and phone systems for businesses between Quesnel and Fort Nelson, Prince Rupert and Dawson Creek. Prince George, BC and Grande Prairie, AB are North Star's two dispatch locations; northern BC delivery is remote-first and physical work is scheduled according to scope, access, travel and technician availability.
North Star operates dispatch locations in Prince George, BC and Grande Prairie, AB. Helpdesk, monitoring and security work can be delivered remotely when the systems, authorised access and connectivity support it. Response and resolution depend on the selected plan, issue priority, dependencies and technical complexity. Physical work is scheduled under a written scope with site access, travel and technician availability confirmed before booking.
Rates are published rather than quoted on request: $95 per hour for scheduled standard work, $143 per hour for emergency response, $720 for a full day on site, and mileage at $0.85 to $1.05 per kilometre depending on the vehicle and load. Managed plans start at $89 per user per month. For northern BC work, confirm the dispatch origin, site access, appointment timing and travel quote before booking.
Helpdesk and IT support for northern BC
Helpdesk scope can include Windows, Microsoft 365, printers, line-of-business applications and day-to-day troubleshooting. Response and resolution depend on the selected plan, issue priority, authorised access, connectivity, supported systems and technical complexity. Work that requires hands on hardware is scheduled according to scope, site access, travel and technician availability. See IT support in Prince George or browse the city pages below.
Cybersecurity across the north
Endpoint detection and response on every machine, multi-factor authentication enforced rather than merely available, email filtering, dark web monitoring and security awareness training. Northern operators are targeted for the same reason everyone else is, and remote sites with thin connectivity and shared logins are the softest part of most northern networks. See cybersecurity services and managed SOC.
Cloud and Microsoft 365 migration
Moving email and files off an aging on-premises server is the most common project we run in the north, because a server in a mill office is a single point of failure sitting a long way from anyone who can rebuild it. We handle Microsoft 365 and Google Workspace migrations, Azure and AWS moves, and the file-share restructuring that makes SharePoint usable instead of resented. See cloud services and Microsoft 365 migration.
Business phone systems that work on northern connectivity
Cloud VoIP that survives the bandwidth you actually have, with number porting, call flow, and handsets that work at a remote site as well as they do at head office. We size the deployment against your real circuit rather than assuming urban fibre. See business phone systems.
Backup, disaster recovery and wildfire season
Backup that is tested by restoring from it, not by watching a job report go green. In the north the continuity planning has to account for things that are genuinely regional: wildfire evacuation, highway closures, and multi-day power events at sites that are hours from a technician. We plan for the site being unreachable rather than merely the server being down. See backup and disaster recovery.
Several locations, one standard
Operations running a head office plus camps, yards, mills or branch offices need the same build everywhere, not a different setup per site inherited from whoever was available. We standardise the stack, the security baseline and the support process across every location. See multi-location IT and vCIO advisory.
Northern BC communities we serve
Each has its own page with local detail. Remote support depends on connectivity, authorised access, supported systems and the agreed scope; physical work is scheduled separately.
Common questions about IT services in Northern BC.
Do you actually come to site in northern BC, or is it all remote?
Both, with delivery documented in scope. Helpdesk, monitoring, patching and security work may be delivered remotely. Response and resolution depend on issue priority, selected plan, authorised access, connectivity and technical complexity. On-site work is scheduled from Prince George or Grande Prairie according to scope, site access, travel and technician availability; confirm timing before relying on a dispatch date.
What does IT support cost in northern BC?
Our rates are published: $95 per hour for scheduled standard work, $143 per hour for emergency response, and $720 for a full day on site, which is a day rate rather than an hourly one. Mileage is $0.85 to $1.05 per kilometre depending on the vehicle and what it is carrying. Managed plans start at $89 per user per month. Travel is quoted before we book, never after.
Which northern BC communities do you cover?
Prince George is the primary northern BC dispatch location. Regional delivery can be scoped for Quesnel, Williams Lake, 100 Mile House, Vanderhoof, Burns Lake, Houston, Smithers, Terrace, Kitimat, Prince Rupert, Mackenzie, Chetwynd, Dawson Creek, Fort St John and Fort Nelson. Remote support depends on connectivity, authorised access, supported systems and the agreed scope; physical work is scheduled separately.
Are you cheaper than bringing someone up from Vancouver?
Travel cost depends on dispatch origin, distance, timing, vehicle or load, and the written scope. North Star publishes standard rates so buyers can compare like for like. Confirm the dispatch origin, appointment timing and travel quote before booking.
Can you support remote sites, camps and mills with poor connectivity?
Remote-site support can be scoped around the available circuit, systems, authorised access and operational requirements. That may include sizing cloud services and phone systems against measured connectivity, planning for outages, and assessing Starlink where terrestrial options are limited. We publish a guide to Starlink for business if you are weighing it up.
Do you work with forestry, mining and construction operators?
Forestry, mining and construction requirements can be scoped around distributed equipment and staff, intermittent connectivity, seasonal headcount, and safety or environmental reporting workflows. Delivery depends on the documented systems, access, connectivity and responsibilities rather than an office-only assumption.
Want managed IT in Northern BC?
A 30-minute scoping call covers your sites, systems and obligations, and we return a written quote within two business days.
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