IT Support & Managed IT Services in Chetwynd

A managed plan gives your Chetwynd business a full IT department without hiring one: unlimited remote helpdesk, 24/7 monitoring on every computer and server, automated patching, device management, and Microsoft 365 administration. Instead of waiting until something fails, we watch for failing drives, expiring licences, and suspicious sign-ins, and fix them before they interrupt your day. The same named team handles your account every time, so nobody has to re-explain how the office is set up. For a town where the nearest big-city IT company is hours away in any direction, that consistency matters more than anywhere else. See managed IT services →

Ransomware crews do not check population signs before they attack. A small contractor in Chetwynd with an exposed remote desktop or a reused password is an easier target than a corporation in Vancouver, and the downtime hurts more because there is no IT department down the hall. Every North Star managed account includes endpoint detection and response, multi-factor authentication, email filtering, and hardened device baselines from day one. Backups are monitored and tested, not just assumed to work, so a bad day stays a bad day instead of becoming a bad month. If you are not sure where you stand, a free assessment will show you the gaps in plain language.

The Chetwynd economy is industrial, and industrial IT has its own realities. Forestry and pellet operations need scale-house and office systems that keep loads moving, rugged laptops that survive the bush, and reliable links back to head office. Natural gas processing and pipeline service companies need field crews connected over cellular and Starlink, safety and compliance documentation that is backed up and auditable, and clean separation between business networks and operational systems. Wind energy contractors on the ridges need dependable connectivity, secure file sharing with partners, and devices managed wherever the truck is parked. Highway 97 services, from fuel and food to lodging and repair, need point of sale, cameras, and Wi-Fi that simply stay up. We support all of it under one plan, and we coordinate with your equipment and software vendors so problems do not bounce between suppliers.

We publish our rates, which is still rare in this industry. Managed plans are scoped per user per month based on team size and requirements. Outside a plan, standard scheduled work is $95 per hour, emergency response is $143 per hour, and a full engineer day is $720. When on-site work in Chetwynd requires travel, mileage is billed at $0.85 to $1.05 per kilometre and quoted before we book the trip, so the invoice never contains a number you have not already seen. Review the full pricing page →

• Unlimited remote helpdesk for every user on the plan
• 24/7 monitoring of computers, servers, and network gear
• Automated patching and device management
• EDR, MFA, email security, and hardened baselines on every device
• Microsoft 365 setup, administration, and licence management
• Monitored and tested backups with a documented recovery plan
• Vendor coordination for internet, software, and equipment suppliers
• Scheduled on-site visits for installs, cabling, and hardware work

From Chetwynd we cover the wider neighbourhood: south toward Tumbler Ridge, north up Highway 29 toward Hudson's Hope and Moberly Lake, and east along Highway 97 toward the rest of the Peace. Day-to-day support is remote, so a business at the industrial park gets the same response time as one in downtown Prince George. When a project calls for a technician on site, we schedule the visit in advance and often batch Chetwynd work with stops in Dawson Creek or Fort St. John, which keeps travel costs sensible for everyone on the route. We tell you honestly what can be done remotely today and what waits for a scheduled trip.