IT Support & Managed IT Services in Armstrong

A managed plan covers unlimited remote helpdesk, 24/7 monitoring, automated patching, device management, and monitored backups for every computer in the business. When the front counter terminal locks up or an invoice will not send, your staff call or email and a technician connects to the affected machine within minutes. Behind the scenes we keep systems updated, catch failures before they become outages, and manage licences and renewals. It is the same service we deliver across British Columbia, sized honestly for a five-person shop or a fifty-person operation. See what managed IT includes →

Farm and food businesses have IT needs that generic providers misjudge. A dairy or poultry operation may run herd management or barn monitoring software that cannot go down, a processor has scales and temperature logging tied into the network, and a feed or equipment dealer lives inside inventory and dealer management systems all day. North Star supports the whole stack: Wi-Fi that reaches the barn, the yard, and the shop floor, ruggedized devices for staff working outside an office, Microsoft 365 and accounting software kept healthy, and coordination with the specialty vendors behind your production systems. Backups are monitored and tested, because losing a season of records is not acceptable.

Off the farm, Armstrong runs on main-street retail, professional offices, and trades businesses working job sites from Vernon to Salmon Arm. For retail we keep point of sale, payment terminals, and store Wi-Fi stable, so the till still works when the town fills up for fair week. For offices we manage email, shared files, and line-of-business software. For electricians, plumbers, and builders we set up quoting, scheduling, and job management tools that crews can use from a truck, with company data protected even when a phone goes missing. Everything is delivered remotely first, so a technician is helping in minutes, not driving for hours.

Ransomware crews do not skip small towns; they favour them, because defences are usually thinner. A fake invoice email to the bookkeeper or one reused password can stop a processor or a retail counter cold. Every managed account includes endpoint detection and response, multi-factor authentication on email and critical accounts, email filtering, automated patching, and hardened baselines from day one. We start with a plain-language security assessment that shows where the real gaps are, then fix them in priority order so you are not buying tools you do not need. Book a free assessment →

We publish our rates, which is still rare in this industry. Managed plans are scoped per user per month based on team size and requirements. Outside a plan, standard scheduled work is $95 per hour, emergency response is $143 per hour, and a full engineer day is $720. Where travel applies, mileage is billed at $0.85 to $1.05 per kilometre and disclosed before we book the trip. Review the full pricing page →

• Unlimited remote helpdesk for every user, with no per-ticket billing
• 24/7 monitoring, automated patching, and device management
• EDR, MFA, email security, and hardened baselines on every device
• Monitored and tested backups with clear recovery objectives
• Microsoft 365 email, Teams, and shared file management
• Business VoIP phones with porting, routing, and mobile apps
• Vendor coordination for internet, software, and specialty ag systems
• Scheduled on-site dispatch for installs and hardware work, scoped in advance

North Star supports businesses in Armstrong and across the surrounding Township of Spallumcheen, from the downtown core to farm operations along the valley. We are honest about geography: we do not have an Armstrong office, and we will not pretend a technician is parked around the corner. Day-to-day support is remote, which is faster than a truck roll anyway, and hands-on work is booked as a scheduled dispatch with mileage published up front. The same coverage extends to Vernon, Enderby, and Salmon Arm, alongside communities across British Columbia.