IT Support & Managed IT Services in Lake Country

Our managed plans cover the whole environment: unlimited remote helpdesk for your team, 24/7 monitoring of servers, workstations, and network gear, automated patching, and device management from procurement to retirement. There is no per-ticket billing, so nobody hesitates to report a problem while it is still small. The same team handles projects, from Microsoft 365 migrations to new office networks, so context never gets lost between vendors. You plan your headcount and your systems together, and IT stops lagging six months behind every hire. See what managed IT includes →

The corridor from Winfield up through Oyama and Carr's Landing is full of agricultural businesses that have become retailers: tasting rooms, farm gate stores, wine clubs, and online ordering. Point of sale has to stay up on a summer Saturday, guest Wi-Fi needs to be separated from the payment network, ecommerce and club platforms need to sync cleanly with inventory, and seasonal staff need accounts created in spring and removed in fall without loose ends. North Star supports that whole stack, built so a connectivity hiccup at a rural property degrades gracefully instead of stopping sales. We also back up the production records and compliance documents you cannot afford to lose.

Lake Country's stretch of Highway 97 carries a working economy: distribution yards, fabrication and repair shops, building trades, and light industrial units. These businesses need dependable warehouse Wi-Fi that reaches the back racking, barcode scanners and label printers that just work, VoIP phones that follow staff between the yard and the road, and shared drives that field crews can reach from a truck. We design for that reality, with rugged hardware where it earns its keep and remote access that holds up in the field. When a new unit opens or a shop reorganizes, we scope the cabling and access points before move-in day, not after.

A large share of Lake Country's workforce commutes south toward Kelowna and UBC Okanagan, and plenty of professionals have moved the office home entirely. Accounting practices, engineering consultancies, real estate teams, and health clinics in the district all run on the same core needs: secure identity with multi-factor authentication, well-managed Microsoft 365, devices that are patched and encrypted wherever they connect, and a helpdesk that answers whether the user is in Winfield or on campus in Kelowna. Because we are remote-first by design, hybrid teams get the same service quality at home, in the office, and on the road. That is a better fit for how Lake Country actually works than a provider built around drop-in office visits.

We publish our rates, which is still rare in this industry. Managed plans are scoped per user per month based on team size and requirements. Outside a plan, standard scheduled work is $95 per hour, emergency response is $143 per hour, and a full engineer day is $720. Where travel applies, mileage is billed at $0.85 to $1.05 per kilometre and disclosed before we book the trip, so a scheduled visit to Lake Country never turns into a surprise line item. Review the full pricing page →

• Unlimited remote helpdesk for every user on the plan
• 24/7 proactive monitoring and automated patching
• Endpoint detection and response, MFA, and email security on every device
• Microsoft 365 management, backup, and identity administration
• Network design and support for offices, tasting rooms, and warehouses
• Point of sale and ecommerce platform support for direct-to-consumer sellers
• Fast, checklist-driven onboarding and offboarding for seasonal staff
• Scheduled on-site dispatch for installs, cabling, and hardware work

North Star is headquartered in Prince George, and we are upfront about what that means: we do not have an office in Lake Country, and we will not pretend otherwise. Day-to-day support is delivered remotely, with a technician connected to the affected machine within minutes. When work genuinely needs hands on-site, such as cabling, rack work, or a new location buildout, we schedule a dispatch, scope it in advance, and bill travel at our published mileage rate. We support businesses throughout the district, from the commercial core of Winfield to lakeside operations in Carr's Landing and Okanagan Centre and orchards above Oyama. If your operations spill into neighbouring cities, see our Kelowna and Vernon pages, or the British Columbia hub for the full picture.