IT Support & Managed IT in Devon, Alberta

Our managed IT service for Devon runs on a simple flat monthly plan: unlimited remote helpdesk, proactive monitoring and alerting, automated patching, Microsoft 365 administration, and hardware and software procurement. We learn your environment during onboarding, document it, and manage it the way an in-house IT department would, without the cost of hiring one. Plans are sized for teams of two to thirty, which fits most Devon operations, from the shop on the highway to the contractor working from a home office. See managed IT services →

Our helpdesk resolves most Devon issues remotely during business hours, with a real technician on the line and clear response targets. Because we manage your environment end to end, we know your setup before you call, which makes a fifteen minute fix possible instead of a two day back and forth. On-site dispatch for hardware, cabling, and network work is scheduled in advance, with travel disclosed every time.

IT for a research-adjacent, recreation-driven town

The CanmetENERGY Devon campus anchors a community where engineers, technologists, and trades live locally, and the river valley draws golfers, mountain bikers, and paddlers all season. That mix produces the small operations we support well: recreation and hospitality businesses that need reliable Wi-Fi and payment systems, professional offices serving a technical clientele, and field service firms whose staff split time between Devon, Nisku, and the airport corridor. We support the community's businesses, not the research institutions themselves.

Small businesses are targeted by phishing and ransomware because attackers assume their defences are thin. Every North Star managed account includes endpoint detection and response, multi-factor authentication, email security filtering, and hardened device baselines as standard, not as add-ons. A security assessment at onboarding identifies your highest-priority gaps and gives you a plain-language remediation plan. For staff working from home, a shop, or client sites around the region, identity-first security matters more than any office firewall. Explore cybersecurity →

Plenty of Devon businesses run Microsoft 365 without anyone managing it: licences drift, old accounts linger, and security defaults never get tightened. We handle setup, migration from older servers and email systems, Teams and SharePoint deployment, and ongoing licence and policy management. For hybrid teams, a properly configured cloud environment means the same files and security posture whether someone works in Devon, in Nisku, or from a job site. See Microsoft 365 →

Every other service rides on the network. We configure routers, switches, and wireless access points, plan structured cabling for new or renovated premises, and monitor the infrastructure layer under the managed plan. For river valley recreation and hospitality operators, that includes guest Wi-Fi kept separate from business systems and payment terminals that stay online through a summer weekend rush. See cloud & infrastructure →

We publish our rates, which is still rare in this industry. Managed plans are scoped per user per month based on team size and requirements. Outside a plan, standard scheduled work is $95 per hour, emergency response is $143 per hour, and a full engineer day is $720. Where travel applies, mileage is billed at $0.85 to $1.05 per kilometre and disclosed before we book the trip. Review the full pricing page →

• Unlimited remote helpdesk sized for small teams
• Proactive monitoring, alerting, and automated patching
• Microsoft 365 setup, migration, and ongoing management
• EDR, MFA, email security, and hardened baselines on every device
• Security assessment with prioritised remediation
• Network support and structured cabling for new premises
• Hardware and software procurement and lifecycle management
• Scheduled on-site visits with published mileage rates

We support businesses throughout Devon, from the highway commercial strip to home offices in the grid Imperial Oil first laid out. Coverage extends up Highway 60 toward Edmonton, east to Leduc, Nisku, and the airport corridor, and out to the acreage communities of Parkland and Leduc counties. A Devon business gets the same remote response speed as a downtown Edmonton client, and our Alberta hub lists every community we cover.