IT Support & Managed IT Services in Chase
Chase sits on the shore of Little Shuswap Lake, roughly midway between Kamloops and Salmon Arm, and its businesses deserve better than driving an hour each way for computer help. North Star delivers managed IT, helpdesk, and cybersecurity to Chase remote-first, with on-site visits scheduled honestly and every rate published before you sign anything.
Chase grew up around the mill, and the village still carries that working heritage: forestry crews and wood products people, trades and equipment shops, and the retail and service businesses that keep a lake community running. Add the summer wave of campers, boaters, and visitors headed for Little Shuswap Lake and the surrounding parks, and you get an economy that is small in population but busy in every direction. Most of these operations have no IT person and no appetite for one. That is exactly the gap North Star fills: a full managed IT services team on call for a flat monthly rate, sized for businesses of five to fifty people, without asking anyone to commute to a city for support.
Managed IT services for Chase businesses
One provider for helpdesk, monitoring, patching, and security, instead of a shoebox of vendor invoices.
A managed plan with North Star gives a Chase business the same IT department a larger company would staff internally: unlimited remote helpdesk for your team, 24/7 monitoring on servers and workstations, automated patching that closes vulnerabilities before they are exploited, and device management that keeps every laptop accounted for. Because the plan is flat per user per month, calling for help never costs extra, which means small problems get reported while they are still small. See what managed IT includes →
Cybersecurity for a village on the highway
Ransomware crews do not check population signs before they attack. A Chase business with an aging server, shared passwords, and no backups is an easier target than a Vancouver firm with a security team, and attackers know it. Every North Star managed account ships with endpoint detection and response on each device, multi-factor authentication on email and critical accounts, phishing-resistant email filtering, and tested backups that can actually restore your books, your quotes, and your customer records. We start with an assessment, show you the gaps in plain language, and fix the highest-risk items first so the budget goes where it matters.
IT that flexes with the lake season
Lake tourism sets the rhythm in Chase. Campgrounds, marinas, golf, accommodations, and the restaurants and stores that serve them staff up in May and wind down after the salmon run crowds leave in the fall. Your IT costs should follow the same curve. North Star plans are scoped per user, so seasonal operators can add accounts and devices for the summer and drop them in the off season instead of paying twelve months of licensing for four months of staff. We also help with the systems that keep a front desk moving: reservation and point-of-sale reliability, guest Wi-Fi that is separated from your business network, and payment terminals that stay online on a long weekend.
Support for crews working the South Thompson corridor
Chase trades and forestry businesses rarely work in one place. Crews range from Kamloops to Salmon Arm and up the forest service roads, and their technology has to keep up: quoting and invoicing from a truck, timesheets and safety forms on a phone, drawings and cut plans synced to a tablet that lives in a cab. North Star sets up Microsoft 365 so email and files follow your people, hardens the laptops and phones that leave the shop, and advises on connectivity for sites where cell coverage gets thin. When a machine comes back from the bush broken, we image a replacement so the crew is working again fast.
Published pricing, no small-town markup
We publish our rates, which is still rare in this industry. Managed plans are scoped per user per month based on team size and requirements. Outside a plan, standard scheduled work is $95 per hour, emergency response is $143 per hour, and a full engineer day is $720. Where travel applies, mileage is billed at $0.85 to $1.05 per kilometre and disclosed before we book the trip, so a Chase business always knows the cost of a visit before agreeing to it. Review the full pricing page →
What a Chase managed IT plan covers
- Unlimited remote helpdesk for every user on the plan
- 24/7 monitoring and alerting on servers and workstations
- Automated patching and update management
- EDR, MFA, and email security on every device
- Backup and disaster recovery with tested restores
- Microsoft 365 setup, licensing, and administration
- Guest and business Wi-Fi separation for tourism operators
- Scheduled on-site dispatch for hardware and network work
How we serve Chase honestly
North Star is headquartered in Prince George and does not have an office in Chase, and we will not pretend otherwise. What we offer instead is a model built for communities this size: remote-first support that puts a technician on your screen in minutes, plus scheduled on-site dispatch for the work that genuinely needs hands on hardware, with travel quoted up front at our published mileage rate. The same model backs our clients in Kamloops and Salmon Arm, so a Chase business gets the same tooling, the same response, and the same team as the bigger centres on either side of it, and coverage extends across the province through our British Columbia hub. If you want to see how your current setup measures up before committing to anything, start with a free assessment.
Common questions about IT services in Chase.
Do you have an office in Chase?
No. North Star is headquartered in Prince George, BC, and we do not have a Chase office. Support is delivered remote-first, which resolves most day-to-day issues within minutes, and on-site work in Chase is scheduled in advance with mileage billed at our published rate of $0.85 to $1.05 per kilometre.
What does managed IT support cost in Chase?
Managed plans are scoped per user per month based on your team size and needs, and every rate we charge is published. Hourly work is $95 per hour standard, $143 per hour for emergencies, and $720 for a full engineer day, with mileage at $0.85 to $1.05 per kilometre when travel applies.
Can you support seasonal businesses like campgrounds and tourism operators in Chase?
Yes. Many Chase area businesses run hard from May to September and quiet down in winter. We can scale user counts up for the season and back down afterward, and month-to-month agreements mean you are not paying summer prices through the off season.
How quickly can you respond to IT problems in Chase?
Remote response is fast: a technician connects to the affected machine within minutes over any reliable internet connection, which is how the large majority of issues get resolved. Hardware and network work that needs hands on-site is scheduled in advance, so you always know when we will be there and what the visit will cost.
Do you work with forestry and trades businesses in the Chase area?
Yes. We support forestry contractors, trades, and field service companies with rugged devices, mobile-friendly email and file access, connectivity advice for crews in the bush, and security that follows your people wherever they work along the South Thompson corridor.
Do you serve the wider corridor between Kamloops and Salmon Arm?
Yes. Chase sits roughly midway between Kamloops and Salmon Arm on the Trans-Canada Highway, and we support businesses along the whole corridor, including Pritchard, Sorrento, and the communities around Little Shuswap Lake, with the same remote-first model and scheduled site visits.
Nearby communities we serve
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Running a business in Chase?
Book a 30-minute call. We'll review your current setup, flag the risks, and show you exactly what a managed plan would cost, with every rate already published.
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