IT Support & Managed IT Services in Rossland

A managed plan puts North Star on retainer as your IT department: unlimited remote helpdesk, 24/7 monitoring, automated patching, endpoint security, and backup on every device, billed as a predictable flat rate per user. For a small Rossland business, that usually beats paying a generalist by the hour every time something breaks, because problems get caught by monitoring before they become downtime. The same team handles your Microsoft 365, your network, and your vendor headaches, so there is one number to call whether the issue is a dead switch or a suspicious email. See managed IT services →

Accommodation providers, rental and retail shops, guiding outfits, and restaurants around Red Mountain live or die by a short, intense season. Point of sale terminals, booking and property management systems, guest Wi-Fi, and payment processing all have to hold up on the busiest Saturday of February. North Star prepares tourism operators before the lifts open: hardware checked, software patched, Wi-Fi tuned for guest load, backups verified, and card payment systems secured. Through the season, remote helpdesk means a frozen till or a booking system outage gets attention in minutes, including evenings and weekends, instead of waiting on a drive up the hill.

Rossland has quietly become a mountain town for people who work anywhere: software developers, designers, consultants, and independent tech contractors who chose powder days over commutes. When your income depends on your home office, an ISP hiccup or a failed laptop is a business emergency. North Star gives remote professionals the same infrastructure a corporate office would: properly configured Microsoft 365, secure VPN and multi-factor authentication, automated cloud backup, endpoint protection, and a helpdesk that understands you bill by the hour too. Our remote-first model is a natural fit, because we work the same way you do.

Columbia Avenue's independent businesses, from cafes and outdoor retailers to galleries and professional offices, mostly run lean: a point of sale system, a couple of computers, cloud accounting, and email. Nobody on staff is an IT person, and nothing about a heritage building makes networking easier. North Star handles the essentials at small business scale: reliable Wi-Fi that reaches through thick old walls, secure card payments, email that does not end up in customer spam folders, and backups that actually restore. When something breaks mid-shift, remote support gets a technician looking at the problem while the customer is still at the counter.

Rossland and Trail function as one economy: many Rossland residents commute down the hill each day, and plenty of businesses operate across both communities. North Star supports that reality by standardizing devices, identity, and security across sites, so a team member logs in the same way at a Trail office as they do from a Rossland home office. We serve the whole corridor, including Trail, Castlegar, and Nelson, and businesses anywhere in the province through our British Columbia hub. One provider across the region means consistent security and no finger-pointing between vendors.

We publish our rates because mountain town businesses deserve to budget properly. Remote support is $95 per hour. Scheduled on-site work is $143 per hour, or $720 for a full on-site day when a project justifies the trip. Mileage for dispatch is billed transparently at $0.85 to $1.05 per kilometre depending on vehicle, quoted before we drive, never buried in an invoice afterward. Managed IT plans are flat monthly pricing per user with unlimited remote helpdesk included, so a heavy support month costs the same as a quiet one. Full details are on our pricing page.

• Unlimited remote helpdesk with fast response over a secure connection
• 24/7 monitoring and automated patching on every managed device
• Endpoint detection and response, MFA, and email security baked in
• Microsoft 365 setup, migration, and ongoing management
• Backup and disaster recovery with tested restores
• Point of sale, booking system, and guest Wi-Fi support for tourism operators
• Home office and small studio setups for remote professionals
• Scheduled on-site dispatch for hardware, cabling, and network installs

We will be straight with you: North Star does not have a Rossland office. Our headquarters is in Prince George, and Rossland is a long way from it. What we can promise is what actually matters day to day: remote response in minutes for the overwhelming majority of issues, monitoring that catches problems before you notice them, and on-site visits that are scheduled, scoped, and priced in advance so there is never a mystery travel charge. For most small businesses, well over ninety percent of IT work needs no site visit at all. When hands-on work is required, we plan it properly, batch it where we can, and show up when we said we would.