IT Support & Managed IT on Vancouver Island

Remote support can cover software, account, configuration, and cloud issues, such as a password reset in Duncan, an Outlook profile problem in Courtenay, or a line-of-business app issue in Victoria. Requests are triaged according to the issue, business impact, priority, available access, and agreed service scope. Response targets are defined in the written service agreement; investigation and resolution depend on the fault, connectivity, required approvals, and any vendor or physical-work dependencies.

Physical work can include server installation, network cabling, firewall replacement, office moves, and hardware handling when those tasks are confirmed in scope. The plan identifies access, local-hands options, travel, scheduling, responsibilities, and acceptance checks before a visit is booked. Remote support remains governed by the written service agreement. See what managed IT includes →

The Island economy spans marine and forestry contractors, tourism and hospitality, professional offices, and healthcare practices. Their priorities differ: remote-site connectivity, booking and payment systems, document security, Microsoft 365, and privacy responsibilities under BC PIPA all require different controls and recovery decisions. The service scope should name the systems, owners, dependencies, and acceptable interruption for each environment.

A managed agreement can include monitoring, patching, helpdesk coverage, EDR, multi-factor authentication, and firewall management where those items are named in scope. Data residency depends on the selected vendors, workloads, configurations, contracts, and client responsibilities. Billing is in Canadian dollars. Explore our cybersecurity services →

Connectivity on Vancouver Island varies by address, from fibre and cable in urban areas to fewer options in rural and coastal communities. We assess available providers and can scope business fibre or cable, Starlink, and LTE failover where cellular coverage is available. Outage planning depends on the selected providers, network topology, power dependencies, and agreed failover tests. Provisioning, mounting, configuration, ongoing monitoring, and failover testing are confirmed in the written scope.

Phones follow the same logic. North Star can scope cloud VoIP for multiple Island locations and softphones on supported laptops and mobile devices, including staff who split time between an office in Nanaimo and a site up-Island. Number portability, device compatibility, features, emergency-calling configuration, carrier timing, and cutover responsibilities depend on the selected provider and written migration plan. See our business phone systems →

Our rates are published and they do not change because you are across the water. Hourly work is $95 per hour standard, $143 per hour for emergencies, and $720 for a full engineer day on planned projects such as installs, moves, and network refreshes. Managed IT plans are scoped per user per month based on headcount and environment, so a ten-person clinic in Duncan and a forty-person firm in Victoria each pay for what they actually use. Where on-site travel applies, mileage is billed at $0.85 to $1.05 per kilometre and quoted before we commit to the trip. See full pricing details →

VictoriaCloud migration and cybersecurity, south Island DuncanIT support for the Cowichan Valley NanaimoManaged IT and cybersecurity, mid-Island Port AlberniManaged IT for the Alberni Valley and west coast CourtenayIT support for the Comox Valley Campbell RiverManaged IT, gateway to the North Island