Incident Response & Retainer - North Star IT
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Incident Response

When something hits,
you already have a team.

Pre-paid incident response retainer with documented run-books, guaranteed response times, and unused hours that roll into security work. Insurers prefer it. CFOs prefer it to billing surprises during a crisis.

What's included

Everything you need, none of the upsell.

Real deliverables, with the boundaries written down. So you know what you're paying for and what counts as extra.

Retainer

Block of hours, pre-paid.

20, 40, or 80 hours at a fixed annual rate. Lower than emergency rate. Unused hours roll into security improvements.

Response SLA

Hours, not days.

Critical incidents picked up in under an hour, 24/7. Containment work starts before the contract conversation happens.

Run-books

Decisions made in advance.

Ransomware, BEC, insider, supply chain. We write the playbooks before you need them so panic doesn't drive the response.

Forensics

Evidence-grade work.

Imaging, timeline reconstruction, indicator-of-compromise hunting. Output suitable for insurance and legal.

How it works

The order we work in.

A clear sequence so you can budget time, money, and risk against the work.

Step 01

Onboard.

Document your environment, contacts, escalation paths, and decision authority. Run-books drafted to your context.

Step 02

Tabletop.

Annual exercise where leadership walks a real scenario. We find the gaps before an attacker does.

Step 03

Respond.

If something hits: contain, eradicate, recover, report. Tracked against documented SLAs.

Step 04

Post-mortem.

Written root-cause analysis, lessons learned, and remediation roadmap. Plus insurer-ready artifact set.

Get a quote on incident response.

Tell us a bit about your environment and we'll come back with a scoped proposal in two business days. No obligation, no pressure.

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