Ownership
Confirm the business owner, technical contact, accounts, vendors, data, subscriptions, devices, and recovery paths.
A province-wide service model
The objective is to make Microsoft 365 an administered business system rather than an unmanaged collection of accounts. Delivery is based on the actual work, ownership, access, risks, deadlines, and physical dependencies. The page does not imply an office or local team in every community.
Most administration, support, assessment, configuration, monitoring, planning, reporting, training, website work, and cloud work can be completed remotely. Hardware, cabling, facilities, shipping, travel, and hands-on testing are scoped separately.
Customers keep ownership of domains, tenants, code, data, analytics, cloud accounts, billing relationships, and administrative recovery. North Star receives the access required for the agreed responsibility and documents the handoff.
A useful province-wide plan also distinguishes a one-time project from ongoing responsibility. A migration, assessment, cleanup, website, or security review can establish the current state, while recurring support defines monitoring, response, maintenance, reporting, and review. That separation keeps the proposal measurable and prevents an undefined project from becoming permanent support.
Service quality is verified through owned accounts, documented configuration, tested recovery, resolved exceptions, named escalation, and clear customer handoff. Geography changes scheduling and physical coordination, but it does not change these operating requirements.
Major Ontario communities
Dedicated Microsoft 365 community pages
Other Ontario services
How scope is controlled
Current state
Verify what exists, what is supported, what is exposed, what is backed up, and which problems affect operations.
Delivery plan
Document remote work, physical work, sequencing, dependencies, testing, rollback, communication, and evidence.
Frequently asked questions
What Microsoft 365 work can North Star handle?
North Star can assist with tenant administration, licensing, identity, MFA, email, Teams, SharePoint, security baselines, migrations, backup, user support, and vendor escalation.
Who owns the Microsoft 365 tenant?
The customer keeps ownership of the tenant, domains, billing relationships, and administrative recovery. North Star receives only the access required for the agreed work.
Can North Star migrate email to Microsoft 365?
Yes. A migration plan can cover identity, domains, mailboxes, calendars, files, DNS, security, testing, cutover, rollback, and user communication.
Plan Microsoft 365 Support in Ontario
Describe the current environment, users, business impact, location, and any physical-work constraints.
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