IT support your franchisees
can actually rely on.
Franchise IT breaks down when every location calls a different tech. We provide a shared helpdesk across your franchise network with standard configurations, consistent response times, and reporting that shows head office what's going wrong where.
Everything you need, none of the upsell.
Real deliverables, with the boundaries written down. So you know what you're paying for and what counts as extra.
One helpdesk for the whole network.
Franchisees call or ticket one support line. We know the standard config for every location and can fix things without a long explanation every time.
Same setup, every location.
Network, POS, printer, and device configuration documented and standardised. Faster resolution because we've seen the same problem before.
Head office sees the pattern.
Monthly ticket report by location. Recurring issues and outlier locations visible to the franchisor, not just the franchisee.
Response times in writing.
Same SLA across every location. Critical issues picked up in under an hour. Routine requests same business day.
The order we work in.
A clear sequence so you can budget time, money, and risk against the work.
Onboard.
Each location's tech stack documented. Standard configuration baseline created from the network template.
Launch.
Support line active. Franchisees notified of the process and escalation paths.
Operate.
Tickets received, triaged, and resolved. Critical issues escalated per SLA.
Report.
Monthly per-location ticket summary delivered to the franchisor. Recurring issues and recommendations included.
Get a quote on franchise helpdesk.
Tell us a bit about your environment and we'll come back with a scoped proposal in two business days. No obligation, no pressure.
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