Every location's reviews,
managed.
A three-star average at one location drags the whole brand. When each location manages its own reviews differently, response quality is inconsistent and problems go unnoticed at head office. We centralise the monitoring and maintain consistent response standards.
Everything you need, none of the upsell.
Real deliverables, with the boundaries written down. So you know what you're paying for and what counts as extra.
All locations in one dashboard.
Reviews across Google, Facebook, and Yelp for every location visible in one place. New reviews flagged same day.
Consistent voice, location-specific detail.
Response templates written to brand voice. Each response personalised to the review content, not templated boilerplate.
Serious issues to head office.
Reviews that describe health and safety issues, legal risk, or a serious complaint flagged to head office within the hour, not lost in a location manager's inbox.
Rating and response rate by location.
Monthly report: average rating, new review count, response rate, and sentiment trend by location. Underperforming locations identified.
The order we work in.
A clear sequence so you can budget time, money, and risk against the work.
Setup.
Review monitoring configured for all locations across all platforms. Escalation contacts at head office confirmed.
Respond.
New reviews responded to within your SLA. Escalations routed same day.
Report.
Monthly summary by location. Rating trends, response rate, and flagged items.
Review Request.
Optional: review generation system added so positive customer moments generate more Google reviews.
Get a quote on multi-location reviews.
Tell us a bit about your environment and we'll come back with a scoped proposal in two business days. No obligation, no pressure.
Request a Quote Back to Multi-Location