Hudu vs IT Glue
Good IT documentation is the quiet difference between a smooth handover and a frantic one, and these are the two platforms most teams shortlist for it. One is the independent newcomer that built a following on flexibility; the other is the established name now part of a larger software family. North Star keeps client environments documented across British Columbia, Alberta, and Yukon, so the notes below come from real use, not a feature sheet.
Independent and flexible versus established and integrated.
Hudu is the independent option, and that independence shows up in how it is built. The platform pairs a clean knowledge base with structured asset records and an encrypted password vault, and it leans toward letting a team shape the documentation to fit how they actually work. For shops that want their institutional knowledge to live somewhere that is not tied to a wider product suite, that freedom is a meaningful draw.
IT Glue is the established choice and now sits inside a larger MSP-software portfolio. It covers the same core ground - articles, assets, and stored secrets - with a long track record and tight links into the surrounding family of tools. If you already run that broader stack, the integration can be a real convenience. The honest trade is roadmap independence and flexibility on one side against maturity and a deep, connected ecosystem on the other.
How the two compare on the dimensions that matter.
A factual overview from a vendor-neutral managed services firm. No kickbacks shape these notes.
| Dimension | Hudu | IT Glue |
|---|---|---|
| Knowledge base | Flexible, modern article authoring that adapts to your structure | Mature, well-organized knowledge base with an established workflow |
| Passwords | Built-in encrypted vault with role-based access controls | Long-standing encrypted vault tied into the wider documentation model |
| Asset tracking | Customizable asset records you can model to your environment | Structured asset tracking with deep links into related tooling |
Where Hudu tends to shine.
Flexibility and independence are the headline. Because the platform is not anchored to a single broader suite, you can shape asset types, article structures, and relationships to match your environment rather than the vendor's template. The interface is modern and quick to pick up, which lowers the friction of the hard part of documentation: actually keeping it current. For a team that wants its knowledge base to stay portable and under its own control, that openness matters.
The trade-off is ecosystem reach. A newer, independent product has fewer of the deep, pre-built integrations that a long-established name accumulates, so if your workflow leans heavily on tight links into one specific software family, you may do a little more connecting yourself. For most small and mid-sized teams that is a minor cost, but it is worth weighing if your stack is already built around the competing vendor's portfolio.
Where IT Glue tends to shine.
Maturity and integration are the draw. As a long-running documentation platform, it has refined workflows for articles, assets, and secrets, and being part of a larger MSP-software family means it links cleanly into adjacent tools many teams already run. For an organization committed to that broader ecosystem, having documentation slot neatly into the rest of the stack saves real effort and keeps everything in one connected place.
The flip side is vendor gravity. Tying your knowledge base to a single portfolio means your documentation roadmap, pricing, and direction move with that vendor, which is a consideration if you value keeping options open. The platform is a strong, proven choice; the question to ask is simply how comfortable you are anchoring something as critical as your documentation to one broader suite.
Matching the platform to your situation.
You want flexibility and portability
If you would rather your knowledge base stay under your own control, shaped to your environment and not tied to one broader suite, the independent platform gives you that freedom with a clean, modern experience.
You are committed to the wider ecosystem
If you already run the surrounding family of MSP tools and want documentation that integrates tightly with them, the established platform slots in with a long track record and deep connections.
North Star can run it for you
We deploy and maintain both platforms for Western Canadian clients, enforce sensible access controls, and keep records current so nothing is lost at handover. See our managed IT services for how we handle documentation end to end.
Common questions about Hudu vs IT Glue.
Does it matter that one of these is owned by a larger vendor?
For some buyers it does. IT Glue sits inside a larger MSP-software portfolio, which can mean tight integration if you already use that family, but also ties your documentation to that vendor's roadmap. The independent option appeals to teams that want their knowledge base decoupled from any single broader suite. We weigh that against how the rest of your stack is built.
Can we move our existing documentation from one platform to the other?
Yes, though it takes care. Articles, asset records, and stored secrets all need to be exported, mapped to the new structure, and verified before the old system is retired. We run the migration in stages, keep the previous platform readable during the move, and confirm nothing is lost before cutting over.
How does North Star keep stored passwords safe in either tool?
Both platforms encrypt secrets and support role-based access, so the controls matter as much as the product. We enforce least-privilege access, require strong authentication on the documentation platform itself, and audit who can see what on a schedule, regardless of which tool holds the vault.
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