Every location's reviews,
managed.
A three-star average at one location drags the whole brand. When each location manages its own reviews differently, response quality is inconsistent and problems go unnoticed at head office. We centralise the monitoring and maintain consistent response standards.
Everything you need, none of the upsell.
Real deliverables, with the boundaries written down. So you know what you're paying for and what counts as extra.
All locations in one dashboard.
Reviews across Google, Facebook, and Yelp for every location visible in one place. New reviews flagged same day.
Consistent voice, location-specific detail.
Response templates written to brand voice. Each response personalised to the review content, not templated boilerplate.
Serious issues to head office.
Reviews that describe health and safety issues, legal risk, or a serious complaint flagged to head office within the hour, not lost in a location manager's inbox.
Rating and response rate by location.
Monthly report: average rating, new review count, response rate, and sentiment trend by location. Underperforming locations identified.
The order we work in.
A clear sequence so you can budget time, money, and risk against the work.
Setup.
Review monitoring configured for all locations across all platforms. Escalation contacts at head office confirmed.
Respond.
New reviews responded to within your SLA. Escalations routed same day.
Report.
Monthly summary by location. Rating trends, response rate, and flagged items.
Review Request.
Optional: review generation system added so positive customer moments generate more Google reviews.
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Common questions.
Should reviews be managed centrally or per location?
Centrally monitored, locally answered where possible. A response that clearly comes from someone at that location reads better, but leaving responses entirely to sites means some locations answer and some never do.
How do we handle one location dragging the average down?
Look at what the reviews say before treating it as a review problem. A location with consistently lower ratings usually has an operational cause, and improving the ratings without addressing it is temporary at best.
Can we ask customers for reviews at scale?
Yes, as long as you ask everyone rather than pre-screening for the happy ones, and offer no incentive. A consistent post-service request with a direct link is the entire mechanism, and consistency matters more than cleverness.
Do reviews affect where each location ranks?
In local results, quantity, rating and recency all contribute, and responses signal an active profile. It is one of the few local ranking inputs a business can influence directly and quickly.
Get a quote on multi-location reviews.
Tell us a bit about your environment and we'll come back with a scoped proposal in two business days. No obligation, no pressure.
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