Explore North Star technology services
Managed IT, cybersecurity, cloud, compliance, project services, custom software, advisory, branding, digital identity, vehicle and fleet, and multi-location. Plus the industries and locations we work in. Pick a hub.
Use this directory to find the right service: recurring IT support, cybersecurity, websites, software, cloud or a scoped project. For ongoing support plans, visit our managed IT services page; for website builds and care, see website design and maintenance. We work remotely across Canada, with physical dispatch from Prince George and Grande Prairie when scheduled.
What we run day to day
The ongoing services that keep your environment healthy, secure, and documented, month after month.
Managed IT
Managed IT can combine agreed helpdesk coverage, remote monitoring, patch management, endpoint protection, Microsoft 365 administration, backup and recovery, network management and reporting. The selected services, response terms, tools and pricing depend on the plan and written agreement; 24/7 coverage is not universal.
Open the Managed IT hubCybersecurity
Security work can include managed EDR, monitoring, email protection, phishing simulation and training, dark-web monitoring and incident-response planning when included in the selected plan. Coverage, licensing, cadence and response responsibilities are written into the agreement; compliance evidence still depends on the applicable requirements and review.
Open the Cybersecurity hubCloud
Microsoft 365 migrations, Azure and AWS deployments, hosted servers, VoIP, and SaaS management. We handle the move and the ongoing management, with clear documentation so you always know what is where.
Open the Cloud hubCompliance
PIPEDA, CASL, BC PIPA, SOC 2 readiness, and cyber insurance questionnaire support. We help you understand your obligations, implement the required controls, and produce the documentation your insurer or regulator expects.
Open the Compliance hubProjects, builds, and senior advice
Scoped engagements with a clear start and finish, from office builds to custom software to brand work.
Project Services
One-time IT projects can include office IT builds, network design, structured cabling, CCTV, access control and hardware procurement. Each project is scoped with a written proposal that identifies fee, assumptions, exclusions, dependencies and change control before work begins.
Open the Project Services hubCustom Software
Web apps, portals, AI automation, custom integrations, Shopify, mobile and PWA development, API development, and QuickBooks integrations. We build the things you cannot buy off the shelf.
Open the Software hubAdvisory
Fractional CTO and vCIO services: IT strategy, vendor management, budget planning, and compliance roadmaps for organisations that need senior IT thinking without a full-time hire.
Open the Advisory hubBranding
Logo design, brand identity, vehicle wraps, signage, print collateral, brand guidelines, and digital identity services. A separate practice from managed IT, but run by the same team.
Open the Branding hubWhere we work and who we serve
Industry-specific programs, city-by-city coverage, and the specialty services that ride along.
Industries
Sector-specific managed IT for construction, forestry, mining, agriculture, healthcare, legal, retail, non-profit, and professional services. Each industry page covers the software, compliance requirements, and common IT challenges specific to that sector.
Open the Industries hubLocations
We serve organizations across Canada. Browse by city to confirm coverage and available on-site services in your area.
Open the Locations hubMulti-Location
IT, Google Business Profile management, brand compliance, franchise onboarding, and multi-location SEO for franchise networks and multi-site businesses across Western Canada.
Open the Multi-Location hubVehicle and Fleet
Telematics, GPS tracking, driver behaviour monitoring, maintenance alerts, and fleet reporting for businesses running commercial vehicles across BC and Alberta.
Open the Fleet hubResources
Free guides, checklists, and worksheets for BC and Alberta business owners: compliance, cyber insurance, IT budgeting, and onboarding playbooks. No email gate.
Open the Resources hubNot sure where to start?
A 30-minute scoping call usually narrows it down fast. Call 672-983-1174 or book a free assessment, and we will point you at the right service or quote a path forward.
Get a Free Assessment See pricingFrequently asked questions
What does North Star services include for SMBs?
Managed services can include monitoring, helpdesk support and vendor management for small and mid-market businesses. Optimisation can reduce avoidable issues, but uptime and operating outcomes depend on the environment, dependencies and selected coverage. Remote service is available across Canada; physical work is scoped from Prince George and Grande Prairie.
Do you provide managed cybersecurity on North Vancouver Island?
Yes, North Star delivers robust managed cybersecurity services for organisations on North Vancouver Island, including Courtenay and Campbell River. Our security stack includes endpoint detection and response (EDR), dark web monitoring, and regular vulnerability assessments. We specialise in helping regional businesses meet compliance standards while protecting sensitive data from sophisticated ransomware and phishing attacks.
How does North Star handle cloud migrations?
Cloud migration can be scoped from discovery and planning through execution for Microsoft 365, Azure, AWS or another selected platform. The method, transfer checks, security controls, access, dependencies and cutover window are documented; data integrity, minimal downtime and uninterrupted access are not guaranteed.
Is 24/7 technical support available for all clients?
Helpdesk coverage can be selected for the plan and documented by hours, response targets, escalation and access responsibilities. North Star team members work from Canada, while the service outcome depends on issue severity, access, vendors and dependencies; round-the-clock coverage and immediate resolution are not automatic.